ok, where to start (Sorry for the long post, just getting it off my chest )
I've been with Orange/Wanadoo/Freeserve since I moved into my current house in late 2001/early 2002. Over the years theres been the usual hiccups, but all was good, until probably 6 months - 1 year or so ago.
SO it started off with a connection that always seemed to drop at the most inconvienient times, and not times I would say were during "Peak" hours, after many phonecalls it was never sorted so I gave up - this sort of fixed itself eventually to a point.
Then about 6 months ago I was told that they were going to upgrade my connection from the 1MB i was recieving to 5.5MB - Great I thought, quicker downloads - was I wrong. This apparent upgrade turned out to be a downgrade to <600kbps. During calls to technical support, they didnt believe that I had ever had 1MB as "my line cannot support speeds that fast". Again, I gave up ringing in the end as I couldnt seem to get anything done.
During the last month the dropping issue returned, but about 50 fold. especially during the last fortnight, its been rare I can do anything intensive on the internet because I will get dropped, then reconnected, then dropped before I can start to do anything again, over and over again - and also my Seconf Line stopped working.
So I bite the bullet after doing the usual power-cycles & factory resets to the Livebox and ring Technical support, we go through it all as usual with it ending in them doing a livebox - ring back in a day or two.
So I ring back - "The line test was suspended due to an error on your line - I'll reopen it" - great, so there is a problem on their end somewhere, i'm not imagining it. That was yesterday, i'm currently waiting for their engineer to ring me "in 24-48 hours" which started last night. In the meantime, I have rung Customer Support to get my MAC code, which they very curteosly say I will recieve in 5 days max - no offers to try and retain me, and only one question "Why do you wish to leave Orange?" - and the most funny thing - according to Orange Customer Support, i'm on 5.5MB - I'm not sure my <600kpbs connection would agree
So I'm now patiently waiting for an engineer ring-back, and the arrival of my MAC code (if they can't get the connection sorted this week i'll use it on the weekend) while watching my Livebox play pong with Orange's servers.
Which way do you think it's gonna go?
P.S. Unfortunately I can;t get Be or o2 (now Sky) where I live yet, so I'm looking at Plus.net
Well they do have to give you a MAC code, by law, within 5 working days.
Don't let them mess you about any longer than they have.
Reminding them of this law, if they fail to give you your MAC in 5 days, and reporting them to ISPA and OFCOM will help to get things sorted.
Then about 6 months ago I was told that they were going to upgrade my connection from the 1MB i was recieving to 5.5MB
- according to Orange Customer Support, i'm on 5.5MB
I'll bet you haven't run http://www.dslreports.com/tweaks and followed its recommendations re. MTU+RWIN.......just try it and see if there's an improvement.
Same thing happened to me back early 2007.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Actually, yes I have run that tool. I use DSL Reports regularly for both bandwidth and latency tests among others.
I think you got the gist of my post wrong. My line wont go above 1MB, Orange and other ISP's have confirmed this, which im fine with as long as i get 1MB (which i recieved for a number of years)
I was pointing out that departments in Orange dont talk to each other, and their records are even wrong when it comes to what they are supplying customers
and the most funny thing - according to Orange Customer Support, i'm on 5.5MB and My line wont go above 1MB, Orange and other ISP's have confirmed this
Are you sure what you've been told because you've said 2 different things on here !!
This is exactly what Orange CS told me and I didn't believe them until I changed the MTU and RWIN settings.....and have been on 5.6 - 5.8 ever since.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Orange Technical Support tell me that I can;t recieve even 1MB because my line will not support it (even though I recieved 1MB from them for a long time)
Orange Customer Servicse tell me that my account states i'm on 5.5MB - which according to their technical support is impossible
I'm very sure about what they've told me, and i'm pretty computer savy having built all my computers from scratch
If you still think that it's my RWIN settings, what settings are you running at, becasue the last time I changed it, my Adr went down to 768, when I reverted it (without the livebox disconnecting) it went back up to 1824...
If you still think that it's my RWIN settings, what settings are you running at
1. Your Tweakable SettingsReceive Window (RWIN): 166800
Window Scaling: 2
Path MTU Discovery: ON
RFC1323 Window Scaling: ON
RFC1323 Time Stamping: OFF
Selective Acks: ON
MSS requested: 1390
TTL: unknown
TTL remaining: 51
TOS flags: none set
2. Test DownloadActual data bytes sent: 1024001
Actual data packets: 744
Max packet sent (MTU): 1430
Max packet recd (MTU): 1430
Retransmitted packets: 0
sacks you sent: 0
pushed data pkts: 29
data transmit time: 2.717 secs
our max idletime: 349.3 ms
transfer rate: 313032 bytes/sec
transfer rate: 2504 kbits/sec
transfer efficiency: 100%
3. ICMP (ping) check Target unpingable
If your IP could be pinged then we hit it with various streams to identify any loss, or exessive jitter from our server.
4. Notes and Recommendations RWIN is in range
Looking good
Observations:
Good data stream (no/few rexmits)
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
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