I had been paying for £17.99 for a 1mb connection for over a year when I realised that new customers were getting 2mb of faster for the same amount.
After several calls complaining about this and the £20 fee for upgrading
I was told by one of their oiks back in May that I could upgrade my 1mb connection for free instead of for the £20 as stated on the website, silly me I believed them Doh !
They took the DD on the last day before my salary hit my account, which bounced because I was not expecting that amount of money to go out of my account.
I phoned the call centre, told them what had happened and they agreed to credit the account, two days later an obnoxious jobs worth phones me at home threatening to cut me off if I didn't pay immediately by credit card. This I refused to do as a) it was not my fault b)they had already agreed to credit it c)This twit had got so far up my nose that I was not going to agree to anything !
After about twenty minutes of going around in circles matey put me on hold and spoke to a colleague. Low and behold he now agrees that the account is to be credited and that they will re-submit the DD.
Today I tried to use the pass code to activate the free broad band, this is blocked because they say there is outstanding payments ! I've tried phoning but the Call Centre systems have crashed (Tee Hee)
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