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< Problems with your 2Mb connection ~ Router says its connected but can't surf web or email

dougroberts

Posted: Thu Jan 17, 2008 4:38 pm

Joined: 17 Jan 2008 Posts: 3

Hi

My router says its connected to my Orange Broadband, says it has a 1150Kb downstream connection and 250kbs upsteam and I have an ip allocated.

But as of yesterday I cannot browse any web pages or send and receive any email.

Any suggestions anyone

Thanks

OrangeProblems

Posted: Thu Jan 17, 2008 4:38 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

gasman1

Posted: Thu Jan 17, 2008 6:48 pm

Joined: 17 Jan 2008 Posts: 4

I've had the same problem now for 2 1/2 days. rang broadband help last night at 50p per min and they eventually told me after 10 mins it was their problem and they knew about it and are sorting it. £5 to tell me it was their problem???? Part of me thinks they just said that because they dont know whats wrong. As or 18.45 today I still have no broadband. I notice that their are lots of freephone numbers to buy stuff from them but none to sort a problem, thats if you can find the number. am I alone or are others still suffering.

dougroberts

Posted: Thu Jan 17, 2008 9:02 pm

Joined: 17 Jan 2008 Posts: 3

Problem was related to the Primary and secondary DNS.

I had typed them into router as advised on Orange web pages, and this had worked for ages.

But just reset the router option to auot find DNS and its working fine.

Has picked up different Primary and secondary DNS to the ones I was using before which were 195.192.195.95 and 94.

So all sorted guess something changed on the above IP's.

gasman1

Posted: Fri Jan 18, 2008 8:47 am

Joined: 17 Jan 2008 Posts: 4

dougroberts wrote:

If I knew where you lived I would buy you a pint. If it hadn't been for you I would have spent a fortune and hours on the phone I'm sure sorting this out.

Cheers

OrangeProblems

Posted: Fri Jan 18, 2008 8:47 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

savamac

Posted: Fri Jan 18, 2008 5:56 pm

Joined: 05 Jul 2007 Posts: 9 Location: Worcester Park

dougroberts wrote:

Doug - I've had the same problem since mid-day Wednesday 16th Jan.
I've just tried the "auto DNS" approach, but no joy.
Although I'm now picking up 193.36.79.101 and 193.36.79.100 as the DNS's, problem persists (no internet access "can't find page").

Can anyone give me another set of DNS IP addresses ?

Anything else I need to try /change ?

stevelondon

Posted: Fri Jan 18, 2008 6:22 pm

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

Try OpenDNS
208.67.222.222
208.67.220.220

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ex Freeserve/Wanadoo/Orange
Blog

savamac

Posted: Mon Jan 21, 2008 8:32 am

Joined: 05 Jul 2007 Posts: 9 Location: Worcester Park

stevelondon wrote:

Try OpenDNS
208.67.222.222
208.67.220.220

Tried these - no good.

Spoke to expensive (50p / min) support last night - they told me to call the cheaper support line. Called them - they eventually admitted there's a known problem (but couldn't elaborate) - no timescales for resolution !!

stevelondon

Posted: Mon Jan 21, 2008 8:52 am

Joined: 13 Aug 2006 Posts: 1689 Location: Marylebone Central London

There is no end to Oranges talents. Rolling Eyes

If and when they do fix it it would be more reliable using OpenDNS servers anyway Wink

_________________
ex Freeserve/Wanadoo/Orange
Blog

Borednow

Posted: Mon Jan 21, 2008 10:14 am

Joined: 13 Aug 2007 Posts: 2049

stevelondon wrote:

There is no end to Oranges talents. Rolling Eyes

If and when they do fix it it would be more reliable using OpenDNS servers anyway Wink

The main problem is that all Orange do is put forward their name for commercial purposes.

They don't actually do anything for themselves, everything is sub-contracted and Orange, being French-owned, is very poor at contract management.

savamac

Posted: Mon Jan 21, 2008 3:22 pm

Joined: 05 Jul 2007 Posts: 9 Location: Worcester Park

stevelondon wrote:

There is no end to Oranges talents. Rolling Eyes

If and when they do fix it it would be more reliable using OpenDNS servers anyway Wink

Update - as of lunchtime today, my broadband suddenly sprang back into life !

I guess I'll never know what the problem was. What's frustrating for a fairly literate user like myself is the fact that Orange are totally incapable of telling their users what the problems are / how they're being resolved / timescales etc. etc.

All times are GMT

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