I contacted Orange before I moved house. Got all the way to the end of the their automated phone system to be told that I couldn’t register the change of address until 48hrs after the phone had been connected in my new place.
So about a week after I’d been in my new place – with the phone too having been connected for about a week – I finally got the PC set up. The ADSL light was flashing – no broadband.
I called up Orange and changed my address. It’s all fine and reasonable up to this point where I’m told that my line won’t be active for up to 15 working days (3 weeks!) from the date I’ve registered the change of address.
I of course assumed I wouldn’t be charged for this period, but of course I was told I would be.
I’m using my BTClick dial up to post this. I’m going to fight for a refund…
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