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< Problems with other Wanadoo / Orange Connections? ~ No broadband for 4 weeks

carolyn harvey

Posted: Sun Dec 30, 2007 1:33 pm

Joined: 30 Dec 2007 Posts: 3

I am so frustrated with Orange. We are getting the message ppp server down. I have called Tech' support many times. They say that they are testing the line and to call back in 3 days. I dont know what to do next! Any advice?

OrangeProblems

Posted: Sun Dec 30, 2007 1:33 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

keithwjones

Posted: Sun Dec 30, 2007 5:24 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

http://www.orangeproblems.co.u...php?t=4439

Keith

keithwjones

Posted: Sun Dec 30, 2007 5:26 pm

Joined: 12 Jun 2006 Posts: 907 Location: Weston-super-Mare, UK

PPP SERVER DOWN

This is is generally a network/exchange fault.

First re-enter your username and password.

Others have solved this by installing another router or their Speedtouch 330 modem instead of Livebox - getting a connection - disconnecting - then going back to Livebox. There are several reports of this working. It appears that the network and Livebox jam up.

Others have also solved the problem by changing the normal settings:

Internet protocol : pppoa
Encapsulation : VC-Mux
VP : 0
VC : 38

to Internet protocol pppoe - however this is not the setting as advised by Orange. To change the setting go to: http://192.168.1.1/adsl.html

If no success first set to PPPoE - connect - then switch back to PPPoA - connect - and only if both connect fine, then you can get back your Livebox.

Look at this

Orange Help Page

Another trick is to try the USB modem or another router with another computer. Then go back to original computer and Livebox.

Also this may help:
http://www.orangeproblems.co.u...php?t=3592

If that does not work suggest that you ask for MAC and tell them why - this quite often has the effect that the connection suddenly works.

Another view says that it is Orange switching you off ( dropping your connection) as they are over subscribed.

Keith

All times are GMT

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