Joined: 10 May 2007Posts: 5Location: South London UK
Had an informing/bullying letter from Orange this morning telling me that their Anytime Dial-up service is being discontinued in December and that I'll be sent a Broadband kit within the next 3 weeks and be able to get broadband for just under £12 per month. However, if I don't want this broadband offer then I must phone their customer service number within fourteen days, which I have done as I don't want their Broadband yet or perhaps never.
Are they really turning off this service? I have been to the Orange website and there is still the ability to register for their Anytime service or the PAYG service which according to the letter will be the only alternative to Broadband.
I've not heard of this, though I'm a broadband customer. However, due to them messing up my signup, I ended up with 2 accounts, one for broadband, and the original for dial up. I hope to god this doesn't go through as me having to pay twice for broadband.
Yes, the Anytime service is going. Sometime 'mid' December.
My problem is that I can only access Dial up, broad band is not available to me (as not to many others in isolated locations)
Orange have happily told me that when the service is disconnected I will automatically be registered as a Pay As You Go user - only about 5p per minute weekdays!!!!
So, Orange can go jump. But what do I do about another provider? Since I don't know exactly when Orange are discontinuing the service, and since I've been informed by them today that I need to give THEM 30 days notice to discontinue Anytime???? If I register with another provider, will I be able to access the net ... if so, with whom?
Also, when the Anytime goes, what happens to my main Freeserve email address that I have had for nearly 10 years?
Honest, I haven't a clue what I'm doing. Plus I need to take this to the Scottish Government as I'm now pretty much pig sick of large corps playing silly so-and-so's with the rural infrastructure. Seems they are only interested in us when they want the wind and water power ...
Any suggestions as to what to do next would be much appreciated.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Hi Dolly
There are still plenty of providers that still do dial up my dad changed to ukfsn but i think they only do PAYG dialup others that do anytime are
On a happier note, I did actually manage to speak to somebody at Orange and apparently they are losing a lot more customers than they originally anticipated because of this. Good. I hope the people they are kicking off Anytime also chuck their Orange mobiles in the bin as well.
I also got the letter advising that Dial-up Anytime service was closing, so I phoned them up a few days ago to cancel my Anytime account. They advised me that they have put a 30 day cancellatin notice on my account, however because of the Anytime service closing in mid-December, I asked them if the 30 day notice still applied. The guy from Orange sounded like he didn't have a clue what I was talking about when I asked him!!
I emailed Orange to ask about this and they told me that they can keep the Dial-up Anytime service open till the middle of next year!!
I tried to email them and ask if the Anytime service is closing in the middle of December, how can the service still be open till the middle of next year!!
However the emails I have been sending to them do not appear to be getting through so I can't get an answer to this.
I would phone them up to ask them but I want some written confirmation about this.
Sorry for the moan but I am just not happy about this.
Joined: 10 May 2007Posts: 5Location: South London UK
noname wrote:
dial up accounts are staying open until march, orange for some reason have decided to extend it
Yes, I have had a letter this week confirming that Anytime is being extended into next year but there was no indication that this was only as early as March.
I think, ultimately they might be loathe to shut it down bearing in my adverse reaction to it. In any case if they do I shall be converting to a mobile broadband connection from, say, the Three network. I don't want my houselhold's telephone system mucked up with any ADSL provider.
dial up accounts are staying open until march, orange for some reason have decided to extend it
Hi,
In mid October, we also received a paper letter from Orange, dated 15 October, informing us that Dial-up Any Time was closing in December. We were told that existing Any Time accounts were going to be switched to a 2MG "starter" Orange Broadband account unless we informed Orange, by telephone, within 21 days, that we did not want to be switched to Orange Broadband. The letter stated that if customers did not phone to let them know that they did not want to be automatically switched to Orange 2MG broadband, all the necessary kit, including a modem would be sent to them in around Three weeks' time from the date of the letter.
This left us very little time in which to find another "Any Time" provider or to set up an alternative broadband account - the 2MG package being offered by Orange for this "upgrade" was not in any case an attractive proposition and we did not want any type of Orange broadband package.
We set up a Zen Active 8000 broadband account (smooth set up and no problems since) and telephoned Orange on 1 November to ask them to cancel our Any Time account as we had already activated a broadband account with a different provider on 29 October; we asked them to cancel the Direct Debit.
When we rang the dedicated 0800 number provided by Orange, on 1 November, to confirm that we did not want to be switched to broadband we were annoyed to be given a second paid for phone number to ring, having first been quizzed about our reasons for not wanting to stay with Orange!
We were told that our Any Time account would be cancelled immediately but that the Direct Debit payment for November had already been processed and would go through. (So the very short notice given to us by Orange of the forthcoming discontinuation of their Any Time Dial-up package had already cost us nearly £15.00.)
Today, we received a paper letter from Orange to say that as they "didn't hear from you, we tried to move you to broadband, but the process failed and we couldn't give you broadband on your line. This could be for a number of technical reasons such as your phone line can't support broadband or you live too far from the exchange". We are told that we shouldn't worry as they would "keep the (Any Time Dial-up) service going into next year" and that they would give us "plenty of notice" before it closed.
We had been sent no paperwork, emails or equipment by Orange which would have suggested that they had failed to process the cancellation of our Any Time account and instead were in the process of attempting to set us up for broadband.
So this morning, we have had to spend time on the phone, trying to sort out this mess and write a paper letter, too.
The Direct Debit payment for December has apparently already gone through, so that's another £15.00. We are demanding a refund for December.
The call centre had been given all the information they needed on 1 November 1] To register our wish not to be switched automatically to Orange 2MG broadband, 2] To cancel our Any Time account and 3] To cancel further Direct Debits. They were informed that we had already activated a broadband account with another provider. There has been nil usage of the Any Time Dial-up account since 29 October - which their records will show.
I would be interested to hear from any others who were on the same Freeserve/Wanadoo/Orange Any Time Dial-up package as us, have already cancelled their account but are having similar experiences, this month. Did you manage to secure a refund on the extra month's Direct debit?
And I would alert others going through this process to check their bank and credit card statements to establish that their Direct Debits with Orange have in fact been cancelled if they cancelled their Any Time accounts in October/November to move to another provider. Appalling service.
Hi,
my letter informing of the closure was also dated 15th October. I have never really thought about broadband before, because I have always been happy with flatrate and it has always suited me just fine. Ok, so weighing everything up I dcided that the offer was 3 pounds cheaper after all, so I decided to do nothing, as the letter advised. So I just waited...
and waited.....
and waited.....
then, just as I was considering getting on to Orange as to why no broadband had arrived, or why I had not heard anything at all from them, I received a letter very similar to the one alphafemail describes. They can't even tell you what the mysterious (in my case) "missing details on our server" are. So it's bye bye anyway. So, weighing things up again I contacted them to close the account so that I could move to another anytime provider. By now i'd lost a bit of heart
And now I have just seen that they have taken my money for another month, despite my cancellation request.
oh well, I don't want the hassle now, so I think I'll just leave it, come what may.... one day I'll leave the Orange-circus anyway,
hopefully at the end of january
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