>I suspect, like many others, I've received an email today from Orange
>Broadband saying that they are introducing new Terms of Use with effect
>from 19 Jan 2008. (They also seem to be introducing some new tech
>support numbers at 50ppm.)
I read they could terminate your service until the start of the next month if you went over your limit. If they did that to me without a first warning I'd be straight out the door
Changes to the T&C's have always been very specific like this. You always have a choice to accept them or not and if you don't then they let you walk away. I don't know a whole lot on the process as declining doesn't happen all that often.
I am waiting with baited breath for my email. Perhaps they are staggering them so as not to put a strain on the MAC staff
Taken from the NG
http://www.orange.co.uk/terms/...5506.htm
15.2 In the event that you either;
15.2.1 breach our Fair Use Policy and/or
15.2.2 you exceed any applicable monthly Usage Allowance we reserve the
right (at our sole discretion) to suspend the Service(s) that you have
subscribed to until the start of your next monthly period without advance
notice or to reduce the Transmission Speed of the Service for a reasonable
period of time whilst we continue to monitor your usage.
You always have a choice to accept them or not and if you don't then they let you walk away. I don't know a whole lot on the process as declining doesn't happen all that often.
OK I just wanted to clarify that Orange at least comply with the norm as regards contractual changes to Terms & Conditions.
So an opportunity for many dissatisfied in contract customers to request their MAC code and walk away free of charge.
Orange have confirmed that they believe they can change the contract, giving 30 days notice, and if the customer does not accept the changes and wishes to cancel, then if still in contract they must pay up the balance of the contract term.
Personally, I am not sure of the legal position here so I will investigate further.
Well Steve you were correct......we (that is, any customer of any ISP, not just Orange) do not have the right to cancel a contract (free of cancellation charges) just because the ISP changes the Terms & Conditions.
ISPs who offer 1 month contracts will soon become more popular than they are now, don't you think ?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Yes definately its just that the big ones can afford to advertise everywhere constantly the average person who's new and just wants broadband don't even know they exist thats who the likes of Orange prey on sadly.
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