I have left Orange as I never had broadband for 11 days. Each time I rang I was told ' it is a problem with the BT line....'
I tried to get a MAC code but was given excuses for 8 days.
They are just a joke and I would NEVER go back to them.
I had a perfect service with Freeserve then Wanadoo but what the hell Orange have done to broadband I don;t know.
There are many posts on this site alone about Orange's pathetic service, disconnections, problems etc.
Bye bye to a company that doesn't care about its customers.
In a very competeitive market this is digging itslef an early grave.
trouble with that that most now have free broadband from Orange, as you could say in the freeserve days things was just as bad when the had any time you could not get on line for lover nor money most nights, as for you having no broadband, did you try going to the i want to leave ornge part on customer service, my guess you would find that it gets sorted very quick, as i think as most companys that take over others they all have problems, BT just as bad and most say ao hell end of the day life is like a magic roundabout
I agree with you about the dial-up anytime being hard to connect to Lukar.
When I switched to Broadband with Freeserve and then Wanadoo it was perfect for years, never lost connections or failed to connect.
God knows what Ornage have done to broadband since they took over but basically they've wrecked it.
I have no idea why or don't care anymore as I am well rid of this useless non-caring company.
There are so many posts on here and Orange forums about connections going down for days then weeks.
When mine was down I said I would leave but that made no difference.
I couldn't get a MAC code, like the loss of connection I was just given excuses.
Orange are dying fast.
I went to Idnet and they are absolutely brilliant -
Free customer service from knowlegable ENGLISH SPEAKING tech support,
Perfect connection,
1 month contracts
Yep, they are stretched to the limit and hopefully they'll snap soon....
Look at it this way; when I paid for their service, the support was terrible, not an opinion, but a fact. Now many are getting free BB, what kind of support can you expect from something you're not payig for?......I think we know.
Hello fellow moaners and groaners. I like most others I have issues with Orange/Wanadoo, and hit by that brick wall where it cost you a bomb on the telephone to be given different story’s each time you phone Technical Support… leaving you in hope for months on end that something might get done but never dose!
Also the attitude, we’ve got you on 12 months contract. So there’s nothing you can do about it! So be a good little boy and go away.
It’s about time we went pro active. I would gladly donate for say, poster on a billboard at London Bridge Station listing some of our grievances.
Until we hit Orange in the pocket, nothing is going to get done! As single customers, we don’t have much say. Let’s see what happen if we unite.
I agree with you Smoky, the more people that know Orange are absolutely useless the less will join them and hit Orange hard.
Fortunately I'm well rid of them and very happy at Idnet but 1000's of others suffer and more will.
No business will survive without its customers so the way to get Orange to improve is to lose it customers.
The worse thing about the whole affair is how they haven't been honest about what's going on. They have had all their customers setting up their old speedtouch modems to the primary telephone lines and all the malarky that goes with it knowing full well what the problem was all along. Bye bye Orange, I hope you rot.
FYI.
The google ad at the bottom of the page is advertising NTL.
I hope you took a look!!!!
Good luck with your new broadband supplier!
K
Unfortunately, after I refreshed the page, it was replaced with an ad for an online casino.
Do you get some sort of pay-per-click for those ads?
I hope NTL can sort things out smoothly. Neighbour was supposed to be installed Tuesday but has been re-scheduled for next Saturday because council workers relayed the path outside and covered up the ducting outlet. NTL installers aren't allowed to dig up the path to find it.
_________________ No!
No, no, please, no!
I don't want to be Dwane Dibbley!
Well to be honest, if people really looked into the situation with Orange and the service that is being provided they would actually reallise that when they took over wanadoo nothing other than the branding of the company actually changed.
People automatically thought that the change over would resolve the problems that have been there since the company was freeserve that everything would just be perfect straight away and that is just totally unrealistic.
If anything the service is improving, and towards the end of the year people will start to notice when then use of Orange using ADSL2 to comes in to play - and in my opinion and not meaning to cause any upset towards people but it is pure naivety for you to think that all problems would just dissappear.
And with everything you think that there is a large number of the Orange broadband customers that have all of these problems and to be honest there isn't. Its a small minority of people that experience problems with the service and the company needs people to say if there is something wrong with theservice so that it can be rectified.
Complaint to Orange about the service are taken on board but dont forget they are effectively a 3rd party company as they do use BT lines, which therefore means BT engineers and BT exchanges...........now you dont really think that all of the problems stem from Orange do you
Yes I do actually! I was prepared to be extremely understanding about technical problems and to support Orange if BT were creating problems for them, but then Customer Support (what an inappropriate name) proved to be useless, unhelpful and untruthful - that's my big problem, not the technical one! All Orange have made me do is choose BT as my ISP on the basis that if the problems lie with them at least they will put it right for their own customers.
Boro_Lad, its not just BT, though in non LLU cases it probably is. This article suggests that the LLU equipment in the exchanges is installed (and presumably maintained) by Alcatel, not BT - though BT obviously are still providing the local loop part of the arrangement.
I agree with despairing, Orange are to blame, but the issue goes deeper than whether Orange Customer Service and Tech Support are ineffective or if BT or Alcatel are being useless.
As Orange customers, our ISP contracts are with Orange. Not BT. Not Alcatel.
If the problems with equipment or service that either Alcatel, BT or any other subcontractor for that matter (e.g. Ventura, Garlands, IBM), are providing to Orange are not covered under the terms of an appropriate service delivery and maintenance contract, OR if Orange are not ensuring that their sub-contracters are fulfilling that contract at the agreed service level, then that is a managerial failure on Orange's part. If the contractual arrangement between them allows the subcontractor to get away with delivering a service at a level that, at the end of the day, makes Orange's customers suffer, then whoever in Orange that developed and concluded the contract is to blame in the first instance. Everybody makes mistakes though, life's like that. Contracts can be renegotiated when the will is there. Anybody knowingly allowing problems to continue unaddressed is far more responsible.
My own experience, and that of many others, is that Orange have substantial shortcomings in the way they manage the relationship between first-line support and customers, and between first-line and second and third line, and between Customer Service and all levels of Tech Support. The software systems in use between the component groups within Orange's operation are as much a part of the overall problems that customers suffer, as the performance of BT or Tech Support etc. Responsibility for these systems, again, is entirely an internal Orange matter. Just baming software though, is a cop-out as well. These systems constrain and enforce procedures that are also an Orange mangerial issue.
I'm not sure if I've understood you correctly so please forgive me if I've got the wrong end of the stick. If you are saying that Orange are both aware of their own shortcomings, and are engaged in a process of proactive improvement, then that is encouraging news. It would be helpful, though, if you could give some tangible evidence of both this awareness or the remedial actions. I've looked, quite hard, and havn't seen any yet.
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