Well more than 6 months into my contract my livebox finally died.
Switched on one morning and was met with a solitary red light. Tried the reboot scenario - and nothing!
Finally got thru to some half-baked "technical adviser" in India, who informed me in broken english that my Ethernet lead was the problem. I informed him that I had changed leads, double checked everything. He then "apologised for the misdiagnosis" and now informed me that the power adapter was at fault. I disagreed with this, and checked the 15v output - all normal.
After more than 6 calls to their "technical dept" I was told that "you're livebox is faulty!" (mumbai accent stressed), and "that I am telling you, your account is active!
Needless to say I did finally manage to persuade them to ship out another, which now works. Stick to your guns with these slippery characters. Log every call you make, copy every detail - And BTW I was threatened with a £100 charge if I did not return the old (now scrap piece of junk)!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
