I moved house back in the summer. My ADSL "connection" with Orange never worked for more than about 5 minutes at a time without dropping. After MANY unhelpful ("Call back in 5 working days") calls to Indian call-centres over a period of 3 months, my patience finally snapped.
I wrote to customer services telling them they were in breach of contract, that I was therefore terminating my contract, that I wanted a MAC code and a refund of the 3 months I had paid for no service. I got a phone call from a guy in the UK giving me my MAC code and teling me I would get a refund. I also got this in writing along with an apology. I am still waiting for the refund though!
I signed up with BT and one week later I was back online again. Connection is rock solid and I am so happy about it.
WARNING: Do not even think about signing up with Orange. Life is too short!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
