Hi
I have already posted about our problems (just search for hatoff posts).
Having had problems for a long time, we had been offered a free ADSL until the end of our contract.
We did not pay for one month and today we received an email stressing that they could not get their money and that I may incur a fine!
I was promised the above and did cancel our D.Debit believeing it was not needed anymore.
In fact last moth there was a GOODWILL gesture payment to make the bill £. 0
Not this month (it must have been done manually) - they possibly hoped I was going away - Problem is, knowing how they work, I will pay a fine because I ended their 'pseudo' contract (long story, see other posts if you are interested) and I do not want to!
As usual I am another customer in a limbo and they threaten to cut the ADSL - so, at Xmas I will not be able to have a audio/video conversation with our distant relatives1
If I get cut off Orange WILL HEAR FROM MYSELF ON TV - rest assured - I can make a lot of noise and if needed - legal too.
Seeing that these forums do not work anymoreto move them, I will have to act by myself and I do know how...
I do have another ADSL with them for our small business and I do have thousands of customers ;o] - do not make me use that list of nice customers which keep coming back to us [b]because we do 'listen and act'[/b]
By the way, they also capped my ADSL to 1MBPS - obviously they will say it is not true!
I went to our account and see if we (in case we needed it) could change method of payment - see what the page says:
Sorry! This option is currently unavailable
Just call our customer support team so we can sort out your billing details.
* For Any Time call 0870 872 0099. Lines are open from 8am to 10pm, 7 days a week.
* For Broadband call 0870 010 2462. Lines are open from 7am to 11pm, 7 days a week. Calls to customer support will be charged at 7p/min during the day, from a BT line, or 4p/min via Talk. Charges from other networks may vary and we may monitor calls.
They even have blocked that - so they force you to pay a fine, by not giving you the possibility to change method of payment!
My sister migrated from Orange in September, It had taken her 5 phone calls and four weeks to get her MAC code. There were still 3 weeks paid for for September when the changeover took place. Last Saturday she received a demand for £27.99 which was a payment for October to cover the 30 day notice period. They said the final date to receive the payment in their offices was Friday 21st December. She wrote a cheque and posted it by Registered mail on Monday, she tracked the order which was received by Orange on Thursday 20th but not signed for until today Saturday 22nd, one day past the cut off point. I expect they will say her payment was received late and try to get more money out of her
Sorry I got it wrong it was Recorded not registered. I will ask her to check her next bank statement to see when the cheque was presented if they claim late payment.
24hrs after giving my MAC code to another ISP the 2mb cap has been taken off and I can now get over 6mb, too late Orange, I'm outta there
No worries kateison. I only ask how you knew it was received one Thursday, but not signed for until Saturday. I find Track and trace for Recorded isn't very good these days - certainly for things I've sent are not received according to Royal Mail, and similarly for things I've received - not surprising since the tracking stickers have been left in tact and just shoved through the letter boxes
Anyway good luck with your ISP's and have a Merry Christmas
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