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< Problems with upgrades to 8Mb ~ Oh oh, they're trying for one last payment

Gixxerman

Posted: Sun Dec 23, 2007 3:34 pm

Joined: 06 Jan 2007 Posts: 15

I hope this is the correct section.
My apologies if I'm mistaken.

I cancelled my Orange broadband (so I thought) when I asked for my MAC code.

I am now safely away with a proper ISP, thanfully.

However I now find that Orange are chasing me for a final payment - I cancelled my direct debit the instant the service swapped over.

Thank God I have hard copies of all but one the emails (sods law that it was the 1st one of course - but it is copied on their reply although I can't see a time & date noted on it).

I received their 1st reply to my email at 3:18am on 7th Dec and it clearly says
"Thanks for letting us know that you want to cancel you Orange home broadband service......etc etc"
I believe that is proof that I had not only requested a MAC code but that I had given notice that I wanted to cancel the broadband service
(and what the hell else does anyone want a MAC code for anyway ?).

I transferred on the 19th Dec.

I had paid normally up until the 2nd Jan 2008
(and was miffed about losing half a months payment as it was).

I should also say Orange broke the rules (as I understand them) on the changeover and instantly stopped my service on the 19th (instead of giving me 7 days to ensure the change was completed properly & that I had a stable connection with my new ISP).

I should add that I consider that they had never supplied me with the fast speeds they advertised (excepting perhaps for a total of a few weeks in the whole year since I signed up to it).
Most of the year was spent on the same or slightly slower than my old 2mb connection speeds.

However.

So, they are basically expecting a months payment for absolutely nothing.

That surely cannot be right?

I'd like to complain about this kind of behaviour too, can anyone suggest a course of action & relay their own experiences with this?

I just don't want the b@stards to get all vindictive about it & try and black-list me for non-payment - which I wouldn't put past them).

I'm hoping someone might advice me.

Thanks.

OrangeProblems

Posted: Sun Dec 23, 2007 3:34 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

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