Ok so I went to my contact in the EXECUTIVE office at BT having had 4 months of hell with my slow 2MB speed
Orange escilations are playing dumb left me a message today saying that they are monitering my account/speed issues...had they really been doing so they would have seen my speed increase from 2MB to 6.5MB two days ago since I escilated within Orange & also at BT head office a official complaint against BT Wholesale, on the grounds the two companies between them have a right to shut me out from information and both or either LIE to me my line can only handle 2MB, even though my speed was 6.5-7.5 in May & my previous ISP's AOL & BT Broadband provided 6.5 as a minimum speed
BT Exec have told me my account was set by Orange to 3000kbps, its not a stuck IP profile ( no wonder Orange would not entertain that, or kept saying BT says its not ) as BT introduced a new system where your speed will automatically jump up to the IP setting your ISP ( Orange ) if your speed drops, introduced AUGUST 2007 !
This new system - stuck IP profiles are a thing of the past or a very very rare rarity now - BT Wholesale will over a period of a few hours to 5 days increase your speed based on the IP profile your ISP provides them for the line ! Orange provided me with 3000kbps though I'm paying for 8MB....
This shambolic company that runs Orange B/B on behalf of Orange ARE shaping/capping ADSL lines, one can assume to save money so they need not spend some of that lovely outsourced profit we use up on data traffic that they have to pay BT Wholesale
If you are sick to the back teeth of Orange blaming BT, or computer says NO at Orange dis-customer care then email BT head office DEMANDING
( nicely ) BT Wholesale be investigated on your account - Orange are telling you its BT Wholesale not them & you are requesting a formal complaint about BT Wholesale provision of your ISP account via Orange
My B/B just jumped upto 6.5-7MB ! I'm happy
I have asked BT exec office to confirm to me in writing my BT Wholesale complaint and subsequent investigation & an explanation of where the problem with my speed issue lay, BT Wholesale or my ISP Orange
BT Exec office are awaiting a full report from BT Wholesale for my account history
email chief executive office at BT - cceo@BT.com - take a screenshot of speedtest.BT.com result & also forward a copy of your account speed you pay Orange for as supplementary proof....Orange cannot expect BT to take the blame when its not !
Ps) I am led to believe your attainable download speed is what BT go on, noise and attutention obviously affect this BUT this is the speed BT say the line can support and then is capped by BT wholesale at 8MBPS for network overload/protection reasons
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