Well now I just get standard letters, maybe it would help if just 1 person dealt with you all the way through. I will not pay the bill until they can prove they can get the line working. I even had a letter stating that in their records I have only made 1 connection and that was March 14th for 10 mins. Anyway, all I do is keep sending letters, so now they threaten legal action, that I will get blacklisted and never get broadband from any supplier.
my latest letter to them, I have taken out the persons name I sent it too.
I am sending you this letter as I have just received another letter from you which seems to be a standard format, but no contact name, the letter is dated June 2006.
Synopsis
Broadband line only worked once on March 14th for 10 mins, (letter received from you confirming this fact). Has not worked since this date (or prior to you suspending the line).
2 laptops, 3 x wireless cards, no access, despite being able to link into other wireless networks. (and still able to link in)
3 emails complaining at the beginning of April, no response – so cancelled direct debit.
Several phone calls during April/June, attempting to getting the line working including
Using 3 different logins
Reinstalling the software (at last count 20 times)
Running 2 line diagnostics
Tests by BT
Running thru several times all the basics as provided to your helpdesk
Told to call customer services and when I do, told to call technical services
Finally getting somebody who would ‘own’ the problem, but upon running the testing, told that I could not contact these people despite having their extensions as it was not company policy
Received several letters from you, none of which are helpful, just demands for money or threatening legal action.
It appears we can progress no further. I have offered time and again that I will pay if you can prove that the line works. You have said this is not possible, that I have to pay up front. I am not prepared to do this, as until I stopped paying you did not answer any emails to your technical support (and still haven’t) when the line first stopped working.
With regards to my so called contractual obligations. I believe that under the trade descriptions act you need to prove that you are providing the agreed service, which you did not and have not. A connection of 10 minutes is not contractually binding. I have not signed anything, either manually or electronically.
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