My mum has been with Freeserve/Wanadoo/Orange now since 2004.
On 1st Nov she received a call from Orange telling her contract was due to expire. She didnt really understand what the woman was talking about but agreed to what she was saying.
She is now signed up to the £17.99 per month package, which I think is expensive. I called Orange on her behalf trying to cancel the contract, within the 7 day cooling off period as listed by the Office of Fair Trading
However, Orange do not agree to this and now say she is locked into a 12 month contract. She was not told she was going to be locked into this contract at the time of the call, nor the cancellation charges.
Has anyone else had this problem and managed to get out the contract?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
It isn't general practice to call a customer if their contract term is ending you usually just carry on as usual all it means is that you can leave whenever you like i would certainly contact Ofcom and the ISPA about it, there was no need to ring her in the first place.
_________________ ex Freeserve/Wanadoo/Orange Blog
I don't understand how she can have been signed up for the £17.99 package, as it isn't even available as a retentions deal from the Broadband Care Team.
the care team don't call up customers offering packages. If you have received a call from someone offering you a package then it will be doing by outbound retentions. Care team can offer retention 17.99 max package
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