I saw this in another thread on here and just wondered about it. I got a letter today saying I've breached the 2gb usage allowance on my account and they were going to terminate my service on the 28th September and to phone them for a MAC code.
cosmicdance wrote:
It certainly is one way to get rid of Orange!
There have been a few people post on here who have had Orange close their account as they exceeded their download limit.
A company will either close your account, usually after a warning but not in Orange's case as they conduct things their own daft ways.
Or they will charge you roughly £1 per GB over your limit.
I'm pretty sure with Orange they just terminate your account, according to other posters on here too.
This will then leave you free to goto another ISP once they have taken their tag off your line.
They have 10 working days to remove the tag.
It's worth exceeding the limt by a lot so that they close you earlier in my view.
Also if you're having problems with Orange and you're still in contract you can request your MAC code to move.
They have to give you this within 5 working days, regardless of any remaining contract.
Any money owed to them is then void as they are the ones who have broken the contract by not providing and taking your money each month.
Depends on what your problem actually is.
Andy
Is it true that I won't be billed for them terminating my contract which has roughly 10 months to run as I just upgraded to 8mbit speed?
Does this negate any fees they would have charged if I had terminated the contract?
I got a letter today saying I've breached the 2gb usage allowance on my account and they were going to terminate my service on the 28th September and to phone them for a MAC code.
I would suggest that Orange are possibly playing a sneaky little trick.
We wrote to you a month ago to tell you that your broadband usage was well over 40gb per month, and in breach of our Fair Use Policy (please visit www.orange.co.uk/terms to see the policy). We asked you to reduce it so we wouldn't have to close your account.
Since then, your average monthly usage has been 48.42 GB. Unfortunately this means we'll now be suspending your account on 28th September 2007. In accordance with our Terms and Use clause 2.6(c), your account will now close on 5 October 2007. Visit www.orange.co.uk/terms for more details.
If you want to open an account with someone else you may need a migration authorisation code (MAC code). You can get this from us by calling 0870 010 2462*. 24 hours any day of the week.
Yours sincerely
Customer Support
I've visited the link they gave and can find a 2.6 but not a 2.6(c) and the legal jargon in the contract terms confuses me to be honest as there is so much of it and it's so hard to find exactly what I want.
I don't want to be charged extra but I don't want to loose internet connectivity either. What to do?
I thought I was on an 'Unlimited Package', apparently this is not the case.
The termination letter said that they had contacted me a month ago to inform me that further over usage would result in this termination.They did NO SUCH THING!!
I have looked at the 'Fair Usage Policy' and NOWHERE does it mention a 40 GB cap is in force. It also clearly states that they will contact you TWICE before issuing a termination notice. This they have not done.
I have spent £20 on phone calls to customer service today and have been told that I must wait 5 days for a MAC number to be issued. I work from home, my wife is Head of an English Department and uses the Internet almost daily for resources, it now looks as though we may end up with no internet for up to a month (or longer judging by some of the horror stories on this site!!).
Is there any advice that anyone can give me, please. I am in a state of shock/rage that they can treat a long standing customer in this way. And am now also worried that they may have 'backdoored' a contract default from me.
Well like Chesterred above I don't remember receiving a previous letter a month ago either, although with my office skills it may be around here somewhere unopened.
Well I'm pretty sure I'll be hitting over 40gb this month on the 'unlimited' package. When you factor in a do a lot of research work at home, have had a harddrive failure and thus redownloading a LOT of games off steam, got the laptop out of the Orange deal so had great fun patching and keeping that up to date, not to mention running 3 PC's off a home network...
Though I admit its not common for me to go over 40gb, I'm wondering what sort of letter I may be getting this month Considering its my first month with them, I'll laugh my head off if they say they're cancelling me, because then the whole warning first would have to be utter bull.
Aaanyways, good luck chesterred. Ofcom really should be able to help, or at least be able to point out where you stand. However, breaching a limit which is clearly defined might not provide much recourse for you and Orange will probably get their way, breaching an unlimited package with FUP (where it warns against downloading a lot, it makes it out its ok to do so as long as its off peak) would probably go the consumer's way.
Well, persistence seems to pay with Orange, that and frequent use of the words OFCOM and ISPA
It has cost me about 20 quid in phone calls but they eventually backed down and gave me a MAC code over the phone. I shall be cancelling my Direct Debit with them later and am fully prepared to fight over any fees they decide to arbitrarily impose despite them cancelling the service.
One 10 minute phone call later and I am now a Sky Broadband customer. I shall hopefully only have minimal downtime now.
Good luck to everyone else in their struggle against Orange's incompetence and deceptions.
we have 30 days to find someone new, and 5 for the MAC so 25 days then to change over...so we SHOULDNT be going a day without net hopefully.
What i find amazing is this strange 40 or 50GB cap everyone has.
The internet is the MAIN "thing" in the world today, people are online most of the time....lines arent dial up anymore so youre pretty much ALWAYS connected...and downloading.
Watching movies you can now rent online, 4On demand watching shows online, itunes downloading music online, Steam downloading and playing games online.....yet here we are...all capped at 40GB.....
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Considering its my first month with them, I'll laugh my head off if they say they're cancelling me, because then the whole warning first would have to be utter bull.
