It Went Down
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We've had our 8Mb connection up and running since January but it went down in the end of April. It has now been down for just over four weeks, possibly following a switch to LLU (0208 SE London). "PPP Server Down" I'm sure is familar to many of you.
Orange kindly let me use an anytime dial-up account for free but this is shockingly slow (ever tried loading a google map at 40K?).
We Tried to Fix It
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Like a lot of you I've reset my livebox five or six times and they've done 7 line tests and although the results are on Orange's computers (Q:"what are the results?" A:"Oh they're in BT speak I can't read them out") apparently it only means more and more line tests. We're waiting for the results of the eighth now. I get the feeling that they're stalling.
Why It Happened
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As far as I understand the situation when Alcatel changed to LLU they installed substandard equipment and there's not much Orange can do about it.
OR that the Alcatel equipment makes the line less tolerant so now our line isn't 'good enough' to make a connection. I've tried attaching the Livebox directly to the master socket and it's no better.
What Should We Do
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I really need my broadband back as I run a website and am making one for someone else. I also run a small social enterprise. It's really affecting my work and I'm losing money.
* Should I cancel my Orange contract (by writing to the IPSA) and then sign up with bulldog or someone else?
* Should I hold out and see if Orange are going to be able to fix these problems (will this involve an Orange/Alcatel court case?).
* Should I move out of my flat into another flat with working broadband (tempted!)
* Should we set up a Class Action against Orange (there must be loads of us with this fault as according to Orange there is a mjor problem with the 0208 STD. That's most of London).
* The BT exchange is just opposite my house. Should I break in and see if I can fix the problem myself?
When I just spoke to a Wanadoo/Orange chap he put me on hold to find out the latest info on my latest line test. Like all the other tests it proved inconclusive.
I asked if I could speak to the people he speaks to and found out that they are slightly-more-knowledgable Orange employees in Bristol.
Not that they helped much either, they just told me that all the tests they had run so far had been inconclusive and that they weren't aware of any specific problems with the 0208 code or LLU upgrades. He did tell me that the number of 0208 tests were 'above average'.
As many people on here have had the same problems (me included) the advice I can give you is write down everytime you call what was said and who with. Then contact the ISPA with the details - they should get in touch and an Orange agent should call you and perosnally take over your call.
I was down for a few months and now I'm back up on a 2MB IPstream line thanks to aving personal contact with a Wanadoo\Orange agent. I got 4 free months compensation so at the moment I'm on free broadband - waiting for that offer to expire then another ISP for me!!!!
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