Moved premises 7 weeks ago. Gave Wanadoo 1 weeks notice of move. Checked up on progress after 10 days. BOING. They admitted taking my call, they even logged my request, but forgot to tell BT Wholesale to provide B/B in new premises.
So we start again. Ostensibly, as before, max 20 working days to get B/B. Checked progress after 10 days BOING(2). Two different people had re-input my request to BT Wholesale and the Wanadoo System doesn't like it. So it automatically closes my account. Umpteen people tell me I can't "re-open" my account. They say I will have to have a new account (with new email address) and although I can route all my old email addresses through the new address I shall have to "refresh" them avery 3 months !!!
Finally get someone who says I can have my have my old account back again. Here we go again. Now they send me the Livebox which I don't want to use since I am using a Netgear modem & router. So, BT say they are going to switch on B/B for me on 31/05/06. GREAT. Oh no it isn't. Nor on the 1st of June, the 2nd, 3rd, 4th. So on the 5th of June I go into the local exchange (wooden hut in the village) and fortunately get the Open Reach engineer who switches B/B on in this and many other neighbouring exchanges. He checked his logs. No request from BT Wholesale, no action on my line. ZIPPO. So I ask him "can I see the hole where my wires should go in this exchange please". He very kindly leads me to that little part of the exchange that feeds my telephony and PHYSICALLY SHOWS ME WHERE THE B/B CONNECTION SHOULD BE. Nothing.
But back in the office Mr Orange (name change now - remember) says that I have got B/B because Mr BT says so. They all but calll me a liar.
Prior to this I spent 3 hours on the 'phone to India talking to Netgear techy boys since I am assured that my B/B is activated and I assume that I screwed my kit up in the move. So, together we change lots of settings on my gear. ZIPPO. So attempt to install the Livebox. Zippo.
I'm glad you've all stuck with me because this is where my luck changes. Last time I moved premises I managed to get hold of a brilliant lady Manager in Customer Support and I just have to go back to her again. She in turn looks at my screen records and immediately gets a senior Orange Techy guy to 'phone. We are on the 'phone for 3.5 hrs changing this and that and he is the nicest most patient guy I could have asked for. He finishes work at 8.00pm but he didn't leave me until 10.30 when my wired pc and wireless laptop are working fine.
A letter has gone off to Oraange to express my gratitude for their eventual brilliant service but their monkeys with crib sheets are b****y useless.
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