I've been connected to Orange Unlimited package with 5 pounds/month and pay per month (35p/m) mobile contract.
For the first 3 days my router was connected to 6652d/448u and the values of Noise margin and Attenuation was 9 and 31 respectively. Today, they reduced my router connection speed to 4992d448u and noice margin value rose up to 15db. I've tried several tests (from speedtest.net and from thinkbroadband.com/speedtest.html) before the reduce and after and they all gave me speeds of 1.9d/0.4u.
The good thing is that during the day, even peek hours, I receive the same stable speeds. The bad and strange thing is, that i've also tried the BT speedtest and I realised that my ip connection speed is up to 2000mpbs. So as I can understand, they've set me a speed cap or something. Does anyone knows why and when they do that? Cause I rang them and inform them about the poor speed (before the BT's test) and they told me that I should wait at least 10 days of testing line period in order to see my excact speed and bla bla. But, how can they tell me such a thing while they've already set me a speed cap, before my line is even tested for 10 days? Cause I see that my line can recieve greater speeds, but they are limiting them and the actual speed that I'm receiving is not even a quarter of the speed that they sold me, or even the half of what my line should and could have. Any suggestions of what to do next?
First of all the IP profile is an automatic speed cap instigated by the system. Normally it should be reasonably close to the sync speed you found from your router but it will often drop if the system thinks there's problems. For the first 10 days of connection it can act a bit oddly, don't worry about it too much at this point.
It does however suggest you have or had a connection problem. The sync rate is down and that's due to the target margin maxing out at 15, highest target the system can go to in order to stabilise things, this is re-examined after 14 days of stability. The profile being 2000 also suggests there was a problem that caused it to be lowered and it's yet to be lifted again, should do that within 3 days normally, though during the first 10 days as I mentioned it can act a bit odd.
Right now just keep and eye on it and see if anything changes. Give it a couple of days out of the 10 days and then see how things look.
I still have the same speeds 1.8-1.9Mb and still the router is connected to 5-6Mb. Last Friday I called and told them that the 10 days they told me to wait, have passed and for so, I asked them to fix my speed prb's (remove the cap from my line) immediatelly. They firstly confirmed me that my line is capable of 4.5Mb or greater and I should wait some more days and for surely the speed will be fixed, cause they said 10 working and not calendar days... They are propably trying to buy some time... Anyway tomorrow is the big day, we'll see... If the speed's the same, I'll give them another 15 days, if they dont fix it, I'll leave with the excuse of paying 8Mb and receiving a quarter of that...
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