Okay, first and foremost I am posting this both here and in the Wanadoo/Orange monitored section since I guess I am hoping to get advice from both sides of the situation. For imformation I live in South Manchester, which I understand is a problem area.
Basically, like many on here it seems from reading a quick selection of posts, I have had a problem with my connection ever since January 8th (ish) when I was upgraded to the 8 meg service. There have been a range of problems including...
a) Most frequently random disconnection. This can be literally any time of the day but most often seems to occur in the evening and I can be disconnected up to 20 times in a single hour. At first it was annoying but now it is painfully disgraceful at times.
b) Problems with the modem whereby I get a red USB light flashing on my speedtouch modem and then the internet will not connect to any pages (although still shows as being connected). I have noticed that this happens particularly after I have used a media player for eihter music or videos.
c) On the odd ocassion that the random disconnection does not occur I am often subject to a situation whereby the ADSL light flashes on and off and although I remain connected to the internet, any kind of streaming stops in its tracks for the time of the flashing. Pretty annoying although liveable.
Okay. Since the problems began I have rang up Wanadoo/Orange around approximately 10-15 times.
I have been subject to 3 or perhaps 4 line tests - all of which have shown up fine. At first I was informed that the problem would be solved by a Modem Optimiser download. This did not solve the problem.
Then I was told it was my setup (because I have an extension wire running under the house to the computer. I then moved my computer to test without the extension wire and it did not solve the problem.
I was then told that there was a fault in the local area which would be fixed (this approximately 4 months into me having the problems). This did not make a single difference to my problems.
I am sick of getting the runaround on the phone. Every possible issue appears to have been blamed yet not a single one has proved to solve the issue.
Basically this leads me to seek some advice on what to do?
Would getting downgraded to the 2meg connection eradicate the problems? When I was on this connection before I found it pretty much faultless.
Would switching to the wireless service be any better? Has anyone done this and seen improvements? The main reason I ask is that I am an Orange mobile user and should theoretically be eligible for free wireless broadband.
Is there any way of getting wanadoo or BT to send someone out to look at the line and the way I am connected? If the people on the phone can not sort it, maybe somoene physically here could?
To be perfectly honest I am very close to changing both my broadband and my mobile service provider to someone else because of this problem. I find it completely ridiculous that a company could sit back making excuses for over 6 months, leaving someone with a below par and sometimes laughably terrible service.
I have had exactly the same problems as you for the past 3 weeks. I have lost count the number of times a line test has been done, a new modem has been sent etc, etc. The so called 'technical support' could not be more misnamed. Whoever answers the phone is just reading from a script.
I contacted customer support (use option 4 and you get through without waiting) and spoke to a guy called Paul who couldn't be more helpful. He seemed to have more tech knowledge than the tech support team. Anyway he told me that the speedtouch modem cannot take the higher speed, in some cases the problem can be fixed using the optimiser software but in most cases it doesn't.
He offered me a free wireless upgrade with 2 months free. I also complained to ispa and have had a letter from Orange offering to pay for my calls to support (after all it is oranges fault and they tell me to keep ringing back, in 2 hours, in 12 hours, in 24 hours - depending on who answers the phone and somwe calls have lasted 30 mins or more).
I am now waiting for the livebox in the hope that it solves the problem - or else.......
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