I thought that Orange were the worst ISP ever until I was asked to help out with a new Sky account.
Firstly, there are HUGE issues with the Sky-supplied wireless router which has it's own firmware, apparently to stop free access to various Sky services
Using your own router would appear to be a breach of contract.
I buggered about for ages trying to get the wireless connection going and the helpful advice of the help-desk was "talk to your PC manufacturer".
In the end, I just relocated the PC and used a network cable.
There also seems ot be a major issue on email which appears to send but not receive for many users--this also seems to be the case with the 'webmail' service and cannot therefore be attributed to incorect settings or some software issue with the individual PC
1/ In both cases, the ISP have tried to suggest that their broadband service is 'FREE' and are clearly having difficulty in coping with the response.
2/ In both cases, there are huge numbers of users suffering identical problems though the support staff treat each issue as if it were unique and probably the user's fault.
3/ In both cases, the advice given is not particularly helpful.
4/ In both cases, the same issues remain unaddressed for months.
Compare this with a problem I sorted-out for a new PlusNet user yesterday--I was unable to upload to the user's free web space so I contacted technical support though the on-line help system and received a response, within two minutes, advising that they had identified the fault and taken corrective action.
PlusNet are not perfect but do actually admit to problems and address them.
Given the huge amount of information available on the internet regarding ISP issues, it is astonishing that companies like Sky and Orange ever manage to sign-up a new customer.
A few Google searches ('Orange problems', 'Sky Problems', 'email problems', etc) before taking-on an ISP would save so much grief.
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