I upgraded to Orange's 8MB service back in May. Ever since the upgrade I have been getting really slow speeds. I phoned up the tech support and eventually was told that they would do a line test and that I was to phone back in 24hours. 24 hours later I phoned back and was told that the line test was cancelled by a senior technician. So I got another scheduled and the samething happened for several weeks. I eventually got so annoyed with them that I stopped and hoped that it would just fix it self.
Over the past few weeks I have been using my internet alot more and I phoned them back up. After going through the same stuff night after night. I told the technician that he was a complete fool and to get his supervisor. The supervisor (if it even was) was just another idiot.
I ended up phoning and telling them to cancel my broadband because of the lack of customer service and very poor internet service I have been getting. I was eventually passed through to a customer care person who is from the UK. He went through a few things with me and ended up booking a BT engineer to come out and check my phone line.
I was able to check my broadband speed in the early hours of the morning to find that I was getting a downstream of around 6MB and a upstream of around 0.5MB. But whenever I check it during the day I will never get a better downstream of 0.5MB and the upstream remains about the same.
I was told that they need to have the engineer check my line before they will cancel it.
Is there anything else I can do to try and get my contract canceled?
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