I've used Orange braodband as part of my mobile contract for over a year now. I have had a few 'glitches' with them and over time tried to learn from their customer/technical support what advice I should listen to and when I should put the phone on the side and leave them 'helping me' whilst I go and make a cup of tea. This has kind of worked in general and I seem to have my connection down for only a week or so at a time, however.......
I now have not had a connection for almost 2 months, I have probably phoned the technical support line over 40 times (on their request, it is their fault, I can't see why a telecoms company can't ring me?!?). After a some time I decided to change my plan and call customer support instead, this was mainly because the 'tech gang' seemed to have the ability to read pointers off of their screens bit had actually no technical knowledge at all. The most frustrating thing was each call consisted of me having to explain the problem from scratch, them tell me to change my settings, which never needed changing, and then them telling me that there was a fault with the line and if I called back in 24 hours it would be fixed (What? would me calling them again fix my line?!?). Anywho after each call of not helping me at all I would always be asked "Is there anything else I can help you with sir?". This has to be the strangest thing to ask, imagine "fire brigade please", "YES HELLO HOW CAN WE HELP", "my house is on fire, please come and put it out", "UM...TRY CALLING BACK IN 24 HOURS, THAT SHOULD DO IT", "huh?!?", "IS THERE ANYTHING ELSE I CAN HELP YOU WITH SIR?". Okay this is an awful analogy, but after being given stupid advice 40 odd times, none of which helped the problem, being asked if there was anything else that they could do just achieved annoying me more. So can I just say now, no there is nothing else I want you to do, all I want sorted is the problem I came with, ta muchly.
Anywho Customer services told me that my problem was that I have been disconnected (which I had posed to the 'tech help' who said no that wasn't the problem) and if I called back in 10 days it would be sorted. 10 working days later, "umm technical problems, try another 10 days". That will be this monday, so we will see, to be honest it is all I can do, I'm moving house early next year so I don't want to swap providers and then be penalised for leaving in under 12 months. So I wait and see....[/i]
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
