Internet went down on saturday with this error.
phoned on sunday for advice they did the normal "do this that and the other" then arranged a line test.
called them back yesterday and I was told that they were going to perform maintenace on the line and i should call back in 5 days if my internet isn't back up.
Are they just delaying me here?
My contract runs out at the end of october so i might just say sod it and do a runner now and sign up with someone else.
dont bother with the normal people in technical, speak to customer support, ask for a manager, and get them to get the english technical to contact you,
Basically Orange are stalling you.
They use this 'call back in 5 days' etc all the time.
I had it last year and left after 2 weeks of the same bull scripts from then.
Never had a problem since leaving and moving to a real ISP.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
PPP SERVER DOWN
This is is generally a network/exchange fault.
First re-enter your username and password.
Others have solved this by installing another router or their Speedtouch 330 modem instead of Livebox - getting a connection - disconnecting - then going back to Livebox. There are several reports of this working. It appears that the network and Livebox jam up.
Others have also solved the problem by changing the normal settings:
I have had all the same b****x from them. I have been without the internet at home since 18th sept made over 40 calls to all dept, all i get is " we have to escalate it ANOTHER DEPT"
I have made a formal complaint with Ofcom & Watchdog.
I have been lied to so many times that i have lost count. They claim it IS A NETWORK FAULT DUE TO THE RECENT MIGRATION OF 30% OF CUSTOMERS TO ENABLE US TO HAVE AN IMPROVED, FASTER QUALITY SERVICE..
b****x, quite simply they have cocked the network up and are continuing to use this "escalation" process just to keep us sweet. I have requested cancellation as i have had NON STOP problems with them but im told i have to pay termination fee which seems to change every time i spk to them.
Overall Orange are the worst ISP i havee been with and WOULD NOT RECOMMEND TO EVEN MY WORST ENEMY.
I am waiting for the final escalation results which are going to take another 5 WORKING DAYS having already waited 19 days i am not holding my breath. They claim i can only get auth to cancel from tech support and they insist on waiting the full 30 days "WITHOUT SERVICE" before they will get off my fone line and provider me with a MAC to go to another provider. As i have been patient enough and taking into account ANOTHER 5 WORKING DAYS this will take it to around 27/28 days without service.
The whole process is a SCAM and you should be vigilant when speaking to the company. I advise recording the calls if u have that capability but ensure that you tell the operator if you do. I have done for the majority of my calls to keep as reference. You won't believe the amount of lies i have been told, even from MANAGERS & SUPERVISORS.
WELL DONE Orange, ANOTHER DISGRACEFUL TOPIC ABOUT A DISGRACEFUL SERVICE.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Suggest you ask for MAC code now and suddenly they will be able to get it back and probably offer you a free month to keep you.
They have to give you a MAC code if you ask within 5 days.
As for paying to leave, they are clearly in breach of the contract and if they tried to get the money from you through the courts would fail. They know that and in reality will not waste their time. The sad fact is many have paid up without a fight.
Honesty and integrity are sadly lacking however I am sure if you contact Eric Abensur, he would not wish to be associated with these sharp practices.
But again they do not care because they will be reeling them in on the £24 offer.
Joined: 17 Aug 2007Posts: 10Location: Site Manager
I think too that all you'll be able to do is get a MAC code and tell Orange to get lost.
We had no broadband for nearly 4 months and after all the line tests, wait 24 hours, 48 hours, 5 days... nothing ever came of it
We spoke to supervisors, managers, indian support, english support - no faults!?
Now we've switched (to eclipse,) there's no problems, a good solid 7.1 megabit connection for 1 month - no downtime.
It's so disheartening to hear that Orange are still fobbing people off and stealing their money .
We submitted 4 complaints to ISPA after switching and actually spoke to a manager who now knows all about Orange Problems and knows that a lot of people are sick to the back teeth of the foreign no-good support and want proper broadband.
Hi,
I had the same PPP server down issue. Rang tech support, went through diagnostics, was told they would do a line check etc etc.
To cut a long story short (11 days worth of calls), yesterday I found this site and saw the suggestion regarding connecting using speedtouch modem then disconnecting and reconnecting with live box.
Last night, I rang tech support to find out the latest status, and was told that the was a MAJOR fault on the BT line and the BT engineers were looking into it, could I call back in 24 hours for status report.......
I put the phone down to them, connected up the speedtouch modem, connected to Orange, disconnected and then reconnected the live box.....lo and behold I now have a working connection again!!!!!
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