After being a bit surprised that a line regrade (from 2mb to 8mb) counts as reprovisioning of the service and thus restarts the 12 month minimum contract, I wondered if someone could confirm whether a house move would do the same?
It feels like it shouldn't, yet at the same time it wouldn't surprise me in the least. Orange are being fairly woolly in answering this one, surprisingly
I'm moving in a few weeks with 2 months or so left on my (latest!) 12 month minimum term, and am contemplating using it as an opportunity to simply ditch Orange without contaminating my new line and needing MAC codes (with all the potential issues) when I want to switch to a new provider. Despite the 2 (or more likely 3, given notice terms) months I'd be paying on the 'old' line without using it, it's tempting!
A reset of the contract term locking me in for another 12 months would probably seal the deal and make me get someone new at the new place
I don't know for sure but I would think that if you are retaining your BT phone no. then there would be no new contract. If you're changing your phone no. then I would suggest therewould be a new contract.
But if Orange can't tell you then why don't you tell them !!!
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
2.2 In the event that you Move, and you notify us that you wish to receive Home Broadband at your New Home then the following provisions shall apply:
2.2.1 we shall terminate your current Services;
2.2.2 you may be required to register again for Home Broadband (including updating your registration details) and you may be required to commit to a new Minimum Period;
2.2.3 provided that we can meet the conditions set out in paragraph 1.2 and provide Home Broadband to your New Home, we will activate Home Broadband to your New Home; and
2.2.4 we may also charge you for our administration and set-up costs arising from your Move and compliance with this paragraph 2.2.
So I could get stung for a new (now 18 month!) contract, and admin fees. wonderful! Anyone had any experience with moving house under Orange?
Thanks, as always, for the feedback. Sounds like they reserve the right to do both - but its good to know they don't do it as standard!
Given that I'll be changing address and phone number at short notice I'd kinda like to keep my email address, so think I'll try the move and stick with them (gawd help me) - will let you know the latest, in terms of new contracts and charges, after doing so - might be of interest to others.
I left Orange last year in July and can still access my Orange email account.
They never seem to close them!
Even though you may be keeping your phone number it is the physical line to the old house that is tagged, not the number.
Moving to a real ISP and not taking anymore chances with Oranges is what I would do, but it's obviously upto you.
Shock horror...It all went well. As I'm normally keen to sound off and complain, thought I should comment on a job well done by Orange (just to prove it does happen occasionally)
I moved about 2 years ago and took my Freeserv/Adoo/Range connection with me - nightmare, took about 6 or 7 weeks to resolve after Three successive house move requests dissappeared into the ether with staff 'not logging it correctly', so was wary this time.
Got a new phone line (new build so it need activating) up and running on the wednesday, moved on friday, rang Orange saturday morning to put the move request in (the BT line needs to be up 48 hours first). No real delay or queue despite it being a weekend, helpful polite english speaking staff member, all done in 2 minutes, got an email confirming it all..and the broadband was up by the following thursday, so Three or four working working days - not too shabby!
Now I'm just waiting for the line training period to pass and set my bRAS profile (currently being throttled to 2mbps but happily synching at 8 so should improve after the 10 day train is over)
Thanks, as always, for the feedback. Sounds like they reserve the right to do both - but its good to know they don't do it as standard!
Given that I'll be changing address and phone number at short notice I'd kinda like to keep my email address, so think I'll try the move and stick with them (gawd help me) - will let you know the latest, in terms of new contracts and charges, after doing so - might be of interest to others.
Thanks again
After leaving Orange I found I could still receive emails but they appear to block port 25 so I couldn't send them. When I have to use this email address I send via my new SP's smtp server.
This is my 9th working day after changing to 'homemax' and '8mb' and still not a peep out of Orange, if you go into 'your acount' on the Orange site and choose change speed does it give you the option to change to 8mb for free like mine does, I'm reluctant to use this Orange should be doing it automaticly, I rang them earlier this week to see how it was going, they said it had not been done and it takes 10 working days anyway, 20 to change the phone line?
Jerry - thats sounds about right, you can POP from anywhere (or access the webmail) but you can only send out (SMTP) when connected via an Orange account - non-orange IP addressess cannot use the mail server outbound, even supplying a user/pass (as far as Im aware). So although you can still access your mail you can't continue to use it fully. Handy for checking if anyone is still using that 'old' address though
As for moving to 8mb, iirc, I pressed the button to move from 1mb to 9mb (was using a usb speedtouch modem) and it did show on the speed change option that I couldn't do anything because there was an order on my line that would take 10 days. When this cleared and I still didn't have my upgrade, I rang them up and was told they'd decided I couldn't get higher than 2mb on my 'unlimited' package, so had cancelled the upgrade (and not told me). I then had to move to their home max thingie package (the 20 quid livebox package).
If you're showing as having an upgrade available, I'd ring them and chase it - might be that it has gone astray - and check the order is definitely in progress.
I used the option in my acount and it worked, it was asif they'd just not switch me over!? When I joined homemax a got an e-mail saying thanks for your order and then one at the exact same time saying your new speed is 2mb? I waited 10 days anyway with no change, the day after I clicked to chnage to 8mb I got an e-mail saying your new speed is 8mb, and my phone acount is being set up. When you sign up to homemax it does a test to see if 8mb is available in your area.
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