I'm so glad I found this site after 4 and a half weeks (a short time in comparison with some apparently) of no broadband connection after wandadoo "upgraded" us to the new 8 Mb connection (without my request!)... it's great to know I'm not alone!
Anyways, I have a couple of quick questions which I'm hoping someone may be able to answer... Like I said, we lost all BB connection over 4 weeks ago and have been through all the line tests, lies and rubbish that wanadoo/orange have been giving out over this issue. However, out of nowhere I now seem to be able to connect, but only at 2 Mb and it's really intermittent - if I restart my PC for any reason then 9 times out of 10 I wont be able to reconnect for some time after. Now, orange have not informed me of any change to the status and in my last call to tech support I was told I'd have to wait yet another five days, although I was somewhat persistant in my complaining... I'm loathed to call them and tell them the problems fixed, because I'm still only able to get a 2Mb connection and then only through the speed touch modem (Previously I was using a netgear DG834, but I can't get this to connect anymore... I'm sure I still have the appropriate settings...) and only sometimes.
Has anyone else experienced this during the LLU problems? My other "symptoms" are exactly the same as have been reported here by others being "upgraded" right down the lines I've been spun by tech support and customer service! I had intended to give Orange till the end of this week to sort things out, but if this is a sign of the beginning of the end I may give them a little longer...
Sorry for the long first post... any help or advice would be most welcome!
If you spend a bit of time going through the posts on here, also on the ADSLguide site and Oranges forums, amongst others ( presuming Orange let you have a connection stable for long enough! ) you will find that you are not alone, and virtually all the options /questions have been covered, and may help you understand the c**p being dished out by Orange.
Be prepared for a long wait, lots of lies, lots of line tests, lots contradictory statements, Orange blaming Alcatell, Orange blaming BT, BT blaming Orange etc. BUT NO ONE ADMITTING RESPONSIBILITY and you and everyone else getting nowhere fast.
I was / am in the same boat, same symptoms, same scenario as yourself and thousands of others.
My problem now being my connection is stable but at 1/2 Meg ! down from 2 Meg before the upgrade. Some upgrade !!
If I was you I would tend to stay with the fairly stable 2 Meg you have, it's better than 1/2 Meg.!!
I'll swap you my 1/2 Meg for your 2 Meg
Pester them to send you a Livebox, this has helped in providing a stable connection in some cases.
Although Orange publicly deny there are problems, when you start to read the multitude of complaints now emerging, in 99% of these cases customers state, as you have, " EVERYTHING WORKED OK UNTILL Orange UPDATED ME TO 8 MEG " .
My 3 year old grandson is able to comprehend that if something works, then you change something, then it does not work, WHAT YOU CHANGED IS CAUSING THE PROBLEM
Not a difficult conclusion to come to is it ?
So Orange, if my broadband worked OK before, nothing on my side has changed, you upgraded me on your side and it has now gone t**s up, where does the blame lie.
Best of luck IC3, keep posting on here, even if it starts to work OK, we are all helping each other regardless of Oranges incompetence / disinterest.
Just thought I'd post an update to my situation... Since having a big moan at Orange tech support last week (as I mentioned in my first post above), I've been able to get a 2Mb connection but only intermittently... Very occaisionally, it will work as soon as I switch my PC on, but most of the time I can only get it to work but continually disconnecting and reconnecting my modem (speedtouch 330) to the PC and the phone line... I've spotted a small pattern in the flashing lights at modem start up which has proved accurate in determining if the connection will work... The basic sequence (from the second you plug the modem in assuming the PC is already on) is as follows...
USB light - red for split second
USB&ADSL solid green for 2-3 seconds
then
USB stays solid green
ADSL light flashes for a short period (5-20 seconds) then holds for maybe a second on solid green (clearly longer than during the flashing), then flashes again 3-5 times before staying solid green... Now, I can only establish a connection to the BB service if the first flashing section lasts for 4 flashes and the second one 4-5 flashes... if the first one flashes more than 4 times, I cannot establish a connection...
I don't know if anyone will find that useful, but basically, I now sit there unplugging and re-plugging the modem until I meet that condition! Although it doesn't always work, sometimes I've tried for 20 minutes and not got anywhere!
Once I do get a connection, as far as I can tell, it's rock solid, no dropping, no disconnections until I physically disconnect (generally by switching off the PC!). Of course, this is still not good enough from Orange, and if they don't give me a firm update when I call them back next (on friday last week they asked for another 5 days!), then I'm gooing to jump ship and head for BT...
Does anyone have any experience with BT and LLU MAC codes? I'd have thought BT ought to be the most compatible with MAC codes and migration since they sort of own the exchanges?! If anyone has successfully migrated to BT from an LLU service, could they reply to this?!
Anyways, Oh.... whilst I think of it, I followed someone on here's advice and hung up on tech support until I got someone from the rotherham office, it made such a difference to my stress levels to be able to speak normally and know that I'd be understood and that I wouldn't have a repeat of my current favourite phone call to Orange which went something like this (I include this for the amusment of all...):
So, I was on the usual tech support call to Orange, and went through the usual stuff and then got to:
Orange - "Ok sir, we need to do another line test, I have a note here from the fault team requesting another one. So, you'll have to leave your computer on for 2 hours and stay off the phone line"
Me - "Ok, but I'm not at home at the moment so my computer is off. I can be home in 20 minutes to turn it back on, is that ok?"
Orange - "No sir, you have to leave you computer on for 2 hours, not 20 minutes."
Me - "I know, but I'm not at home at the moment, I will be at home in 20 minutes, then I can turn my computer on, can you defer it for 20 minutes?"
Orange - "It will take two hours I'm afraid sir".
Me - "I know it takes two hours, but I'm at work, my computer off and at home. I can be at home in 20 minutes to turn it back on, can you defer the test until I get home?"
Orange - "It takes 20 minutes for your computer to turn on?!"
Me - "No, but my arm isn't quite long enough to reach the power switch from here because I'm not at home! I will be at home in 20 minutes can the test wait until then?"
Orange "I'm sorry you'll have to call back when you're computer is on"
I had the people in my office in stitches with that one...
Anyways, I hope I've brightened up your days with that little story, it still makes me laugh...
I leave you all with one final question... Is it worth hanging on for potentially months whilst Orange sort this out simply because I'm eligible for the free service (being in contract on my mobile phone)? Or should I just go somewhere else where I have to pay but at least I'll get a service?!
Not going to be much help, but thanks for making me laugh. I'm glad its not just me that can't make them understand that I am not spending my life at home just for their benefit.
The other problem I have is that the contract is in my wifes name and "surprise surprise" she doesn't come to work with me just so she can repeat her password (which I set up). They just don't get it!
One of my colleagues is now my honourary wife. She knows exactly what to say when I hand the phone to her.
Everytime this happens, she alsogives them the OK to list me as a permanant 3rd party to talk to, but next time I phone up, they've not made a record of that.
I will answer your question about hanging on for months though. It will be months and I don't think it is worth it (see my other post) - I am leaving asap.
I've just spoken to BT and they've told me I'll have to do a cease and re-provide so I'm going to give Orange until tomorrow to sort the problem, then I'm going to cancel (but I'll be sure to send them my phone bill and demand a refund since I've spent over 6 hours on the phone to them now - not including some calls I made from work!)
It means paying for broadband, but at least I should get a decent service... I'm less than 1km from the exchange and should be able to get 4.5Mb connection which will be plenty... to be honest, I'd be happy with a fixed 2Mb line (like I had before the "upgrade") and no hassles... but hey, what can you do?!
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you will find that you are not alone, and virtually all the options /questions have been covered, and may help you understand the c**p being dished out by 
