FWIW, I tried the livebox wanadoo (as they were then) delivered to me about 16 months when I first signed up
On the status page, with no username and password, it seems to cycle between synchronisation in progress/synchronised. I connecting my wires to the right place because I am seeing this when synchronised. The noise margin and attenuation are comparable with my netgear router when connected
ADSL firmware version : A2pB015c3_readsl.d15b-1
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 6.4
Attenuation (dB) : 31.5
Attainable download rate (kbps) : 6208
ADSL status : Synchronised [0]
Downstream Upstream
Rate (kbps) 6144 288
WAN IP address :
Gateway :
Primary DNS server : ?
Secondary DNS server : ?
With a username/password in it cycles between
synchronisation in progress/PPP in progress. I am assuming I am not seeing synchronised because it goes to PPP in progress straight away. The status now shows
ADSL Top Refresh
ADSL firmware version : A2pB015c3_readsl.d15b-1
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 6.3
Attenuation (dB) : 31.5
Attainable download rate (kbps) : 6176
ADSL status : PPP in progress... [0]
Downstream Upstream
Rate (kbps) 6144 288
WAN IP address :
Gateway : 62.25.196.201
Primary DNS server : 195.92.195.91
Secondary DNS server : 195.92.195.90
I have very carefully checked my username and password, and these are correct. Indeed I am not getting the "invalid ADSL authentication", so I guess it's not even getting that far
I could report the status light, but it varies between the @ light blinks rapidly to blinking steadily with the >> light blinking rapidly at various points
If I called tech support again they would probably want to send me a new livebox, and it would probably be quicker to see if anything comes out of my ISPA complaint first.
Could my inability to get the livebox to go online be because the firmware is so old, it's trying to do an update, but because the speed is so cr@p it's not getting that far? I will add that I have not used any installation CD, but just moved the LAN cable from my working router to the red port on the livebox, moved the RJ45 across and navigated to the right IP address. I have also tried the factory reset where you hold down button 1 while powering the livebox
Yep, I think so anyway. I have taken the DSL line out of my other router, and plugged it into the scoket next to the power socket on the Livebox. I have taken the LAN cable out of my other router, and put it into the red socket on the livebox. I've run ipconfig /release and ipconfig /renew to get a new IP address and work out the IP address of the livebox and then navigated to the appropriate URL http://192.168.1.1/, logged in as admin/admin
If the phone line isn't in properly the status is something completely different like "no service" or something along those lines.
I am definately using the right cable out of the filter because
a) the other socket (i.e. the telephone socket) is used for backup dialup. If I had them the wrong way round my modem wouldn't get a dial tone
b) the dB figures on the livebox are virtually identical to my router
The only thing I have not done (which I will do) is there is a spare phone socket which has no phone and no filter. I will try one of their filters, and also try their filter where my router is located. I will also try plugging the livebox into the master socket and using my LAN cable to a laptop, but that will be tomorrow now.
Hi there, sorry I know this is an old post but did you ever get this sorted? I am having these exact same issues!
It connect for about 10 mins and lets you online then kicks you out! not happy :O(
Any help appreciated
Cheers Larsdowg/Rick
sweeperdog wrote:
Yep, I think so anyway. I have taken the DSL line out of my other router, and plugged it into the scoket next to the power socket on the Livebox. I have taken the LAN cable out of my other router, and put it into the red socket on the livebox. I've run ipconfig /release and ipconfig /renew to get a new IP address and work out the IP address of the livebox and then navigated to the appropriate URL http://192.168.1.1/, logged in as admin/admin
If the phone line isn't in properly the status is something completely different like "no service" or something along those lines.
I am definately using the right cable out of the filter because
a) the other socket (i.e. the telephone socket) is used for backup dialup. If I had them the wrong way round my modem wouldn't get a dial tone
b) the dB figures on the livebox are virtually identical to my router
The only thing I have not done (which I will do) is there is a spare phone socket which has no phone and no filter. I will try one of their filters, and also try their filter where my router is located. I will also try plugging the livebox into the master socket and using my LAN cable to a laptop, but that will be tomorrow now.
totally agree tech "support" are stuck in a script of switch off, unplug etc and can't understand when you tell them you've already done that bit - at least once. They just make up any randomn tales about line tests, say they'll call you back - then do nothing.
Letter of termination sent yesterday - and note bank to stop payments to Orange at 30 day point.
This topic is very interesting. i am having exactly the same problem with my livebox, which is an old wanadoo box. the @ light flashes alternately fast then slow. it continues to do this for ages. Sometimes it fixes itself after about an hour. Mostly it doesnt. I have had the exact same experience as others with the technicians who follow their script and insist on a factory reset. Strangely, a factory reset usually fixes it, but only for a day or so before i have to do it again. I thought this must point to either a line fault or a faulty livebox. After numerous line tests, unanswered emails and unanswered letters I asked the technician to escalate my query so trhat a BT engineer could come out. He told me that he could not do that as they (the technicians) had been instructed that they could not do that "under any circumstances". Presumably as it costs them. He said the same when I asked if I could try a replacement livebox. If I can have neither of these things, then I am in an impossible position, other than going elsewhere. Has anyone solved this problem properly. I am not a techy person, but i know enough to know that the technicians seem to know even less than me, and that's saying something. I have been patient with them, but i am now getting really annoyed with them.
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