I joined Orange at the beginning of August (silly me...).
I've had a great, reliable connection at around 6.5megs for about 2 weeks. Then I've experienced PPP server down issue, reported that, of course no help from Orange, but I managed to fix that with a "different router" trick.
Again I enjoyed a perfect 6.5megs connection for about 3-4 days - and then one day in the evening our Livebox started to disconnect constantly - it was connecting, the connection was kept for about 5-10 secs., disconnection and connecting again.
I called Orange (and as later it became obvious - that was a mistake) - obviously they weren't much of help apart from "we'll order a line test". A couple of hours later (2, maybe 3) the connection became stable again, we were having 6.5 again and we were... well... happy again
Not long, unfortunatelly. The next day in the morning our Livebox reported speed at 2272 kbps, although the attainable download rate was above 7 megs. It has been over 2 weeks ago and despite multiple phone calls to Orange, we cannot get our speed back to 6.5 (and the attainable download rate pretty never falls under 6.5mb).
Now the questions:
1) Why none of the guys in Orange I've talked to so far (not only the indian tech support, also escalation team) can see the (obvious for me) capping of my connection speed? Is it possible that it is done e.g for my exchange, not my account?
2) Is there any way of getting them to restore the original settings of my connection? I'm happy to live with the PPP server down issue as solving that is really 10 mins. work. I've also noticed that the disconnection problem is not solved with that, as yesterday we were being disconnected every 5 minutes or so - it lasted for about 2 hours, and then it stopped - so probably the exchange just cannot hold the load from time to time or something - but capping our speed doesn't help with that.
I'm really frustrated looking at what that line can get and what they're giving me. What's more, this line was working very well at that speed... So why can't they give it back to me?
Ironically that's the speed I am on too, and ideally I would like my old speed tests too. With Orange, if it aint broke don't try (to get them) to fix it.
For me, I am going to live with it until my contract term ends. You may want to consider it as breach of contract though. I'd love to know if anyone has been put back to ADSL Max as a result of contacting the ISPA. If so, I'd love to hear from them as in that situation I'm prepared to risk it.
Ironically that's the speed I am on too, and ideally I would like my old speed tests too. With Orange, if it aint broke don't try (to get them) to fix it.
For me, I am going to live with it until my contract term ends. You may want to consider it as breach of contract though. I'd love to know if anyone has been put back to ADSL Max as a result of contacting the ISPA. If so, I'd love to hear from them as in that situation I'm prepared to risk it.
So you think they took me off ADSL Max and instead put... on what? Normal ADSL ? But why then the attainable download rate is on 7megs? (I'm not THAT competent about all that stuff - yet...)
I was thinking about using the "hidden download limit" thing to make THEM to stop my contract. People report here and there, that they terminate the contracts if on unlimited (sic!) broadband you get more than approx. 50gb download. I can do that ;] Then it's obviously their fault and it is them not fullfilling the contract (after all, no mention of it at all, apart from fair usage policy - it says only you should download off-peak hours, no problem with that for me).
I was even offered another Livebox modem - I've told them I've used a different modem and didn't help but if they want... send It's not gonna break anything. Anyway I see your point about not asking them to fix anything as they'll probably only make it worse...
The first thing I'd love to do is to diagnose what exactly happened to my line. If I have that, I MIGHT be able to persuade someone over there to get it fixed my way. I've talked to a tech guy in UK today (called me back! from UK mobile) - but he said he cannot see any capping on my line. So I'm wondering whether he didn't have access to that part of my profile, or perhaps it's done more "globally" (at the exchange level maybe?)
The day I was LLU'd my downstream speed was about 6000 kpbs, but speedtests were < 100 kpbs. The guy in the UK diagnosed a problem, but this was fixed by reducing my downstream synch speed to to 2272
As you see, there is huge difference between Attainable download rate and the downstream. The attainable download - as I understand - varies over time and network load - but it has never dropped somewhere around 2megs, it's always 6.5-7.5megs, so no idea why I'm only getting 2272 downstream (and I used to have it around 6500).
Joined: 31 Mar 2007Posts: 83Location: Leyton, North-East London
Liliana,
I had an upgrade in my exchange (Leytonstone) from 2.7 Mbps to 4 Mbps
in June. It remained at 4 Mbps until the Monday before last and now it can take
values between 1.1 Mbps to 2.2 Mbps. Also, the ping latency is now ~ 35 ms
instead of ~ 60 ms. I think that the LLU kit in my exchange has been
tampered with. I should get 6.5 Mbps being only 500 metres from the
exchange, but never have because the LLU kit was not configured for this.
I think the LLU equipment in your exchange has also been interfered with.
I had an upgrade in my exchange (Leytonstone) from 2.7 Mbps to 4 Mbps
in June. It remained at 4 Mbps until the Monday before last and now it can take values between 1.1 Mbps to 2.2 Mbps. Also, the ping latency is now ~ 35 ms
Ray
The speeds you're talking about - are those from speedtest results or downstream from Livebox conf. page? The speedtest results are not solid, they might vary depending on the load in the network. I rely most on the speed reported by my Livebox - as that's actually the only thing Orange is really playing with and won't change from time to time. Are you getting there a constant value or is it also changing ?
Of course as users at the end we're only interested in performance - thus speedtest tests are also useful - but I'd say for diagnostics Livebox conf. page is much more useful.
BTW, I've had PPP server down today, so the speed-capping didn't help. I'm not even reporting them that, being afraid they'll think that going for even lower speed will do...
Joined: 31 Mar 2007Posts: 83Location: Leyton, North-East London
liliana.ziolek wrote:
The speeds you're talking about - are those from speedtest results or downstream from Livebox conf. page?
I'm a veteran Freeserve, Wanadoo customer who never indulged in a
Livebox when they became available.
My speed results are from speedtest.net, thinkbroadband, DSL Zone UK
and Namesco. I now use a Netgear DG834 wired router, although I'd been
using the Speedtouch 330 until after the 4 Mbps upgrade. My speed results
from the different tests agree quite well. The sync values reported by my
router are always 7680 down and 288 up and my router stats are always
very good:-
The Netgear firmware doesn't give the actual down/up speeds, as far as I
can tell.
I used to get disconnects and PPP server login failures with the ST330,
but never have with the router. I think that engineers visited my exchange
on the Sunday before last and altered the LLU equipment in some way.
Joined: 31 Mar 2007Posts: 83Location: Leyton, North-East London
stevelondon wrote:
capillaryband wrote:
The Netgear firmware doesn't give the actual down/up speeds, as far as I
can tell.
@capillaryband
The up down speeds are on the router status page
Hi Steve,
Those are what I meant by the sync speeds. I was referring to actual
speeds achieved during data traffic, which I think Liliana was after.
It's all navel gazing for me really. I should've got my MAC code early
in my summer break as a mature student, but was placated by the upgrade
to 4 Mbps in June. Now, Orange have pulled a flanker again but it's just
before my new term begins so I don't want to be disrupted at this point.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Ahh yes most routers only give sync speeds you have to rely on speed test sites, heres a good one if you havn,t tried it before Numion and click "QuickStart"
_________________ ex Freeserve/Wanadoo/Orange Blog
Joined: 31 Mar 2007Posts: 83Location: Leyton, North-East London
stevelondon wrote:
Ahh yes most routers only give sync speeds you have to rely on speed test sites, heres a good one if you havn,t tried it before Numion and click "QuickStart"
Thanks for the tip, Steve.
I'm pleased to report that the Orange elves restored my down speed to
4 Mbps. This happened today whilst I was up the West End. I don't know
why it can't be 6.5 Mbps - no doubt my LLU cabinet was acquired at a
car boot sale.
That definitely looks to be a LLU line as it's acting like one from the stuff so far.
The attainable speed is purely a calculation based on the current attenuation, noise margin and downstream rates. Generally you'll always be below it to some degree.
LLU line speed can be a little tricky to check especially when it's been changed like that, probably due to one of the faults submitted. It may be mentioned in the fault itself but should be on another system, they're not ones normally checked for the speeds which is why they might have trouble checking on that.
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