Wondered if someone could help on this. Yesterday I started to experience problems connecting to the internet at all. The problem being my PPP sever being down ??? I contacted Orange, who made me do the norm ie disconnect the livebox completely and hold in the number 1 button before connecting the livebox again... reseting my username/password etc. But still the PPP server is down.
Orange ran a test on the line and asked me to ring back in 24hrs which I did today, only to be asked if I was using the correct username/password....That is the strength of there technicial support. Guess what they bounced the case back to tech support and I have to ring back in 24 hrs again..... Its very frustrating. Still no internet and still the PPP server is down. Can anyone help. !!!!!!
just out of curiousity, what are do you live in, and do you know what exchange your on?
i have had the same issue for nearly 4 weeks now. cancelled my contract a week and a half ago, just waiting for them to 'remove their tags' according to AOL.
hope all goes well for you, and i would advise you to get off the sinking ship, before you drown.
I have had the same problem. Reported it on the 12th April 07, and was told it would be fixed in 48 hours. It's now the 20th and i have called them up every 30 minutes today to get a status report. I knew what the answer would be, 72 hours, but the reason i did it was to anoy them. Everyone of them said that there was no point in phoning all the time and that they would let me know when it was fixed. I know that this would not be the case and i will be on the phone all day tomorrow doing the same. I have asked them to put me back onto the old server (the one that worked before the upgrade) and was told that this would be a last resort. Orange are rubish and i can't even leave them as they would want £416 for my mobile contract and £40 for my boardband. All they can ofter is 45.2 kbps dail up.
I'm in the same boat. My broadband has been down since 5th April and am calling them everyday to find out what is going on. It should be with their faults department and they are meant to be sending an engineer out.
I have just been told that once it has been with the escalations department for 5 days, the problem will be resolved. So i should have it back working on the 25th. I bet it doesn't! Still, only 9 more day until i can leave them for free.
when i press disconnect, it says "synchronised" then when i press connect, after trying to connect to the PPP server it evenutally says "PPP server down"
what does that mean? I've called them up twice, they're doing a "line check" whatever that is, and also are saying there are planned engineering works/upgrades happening at my exchange.
The annoying this was is that it was working, then i unplugged it all to tidy up the cabling, plugged it all back in (exactly the right way - i checked) and then i get this error.
I've been having these problems on and off since October 2006 when they upgraded my line to 8mg.
I have managed to get them to put it back to 2mg and got all of about 2 weeks connection but its gone again now.
I started using this provider when it was freeserve and had a broadband connection then went on to get myself a wireless router - the mistake i made recently when all this started was changing to oranges livebox as they talked me into believing that my router was at the fault of the problems
As I signed up for the livebox in November I will have to pay £150 cancellation fee if I want to leave and I was told today that no-one at Orange can authorise this to be waived - how ridiculous is this.
I have been passed back and forth between customer services and technical support as well
Does anyone know if there is anyone that can be contacted to get some action other than the usual phone numbers.
when i press disconnect, it says "synchronised" then when i press connect, after trying to connect to the PPP server it evenutally says "PPP server down"
what does that mean? I've called them up twice, they're doing a "line check" whatever that is, and also are saying there are planned engineering works/upgrades happening at my exchange.
The annoying this was is that it was working, then i unplugged it all to tidy up the cabling, plugged it all back in (exactly the right way - i checked) and then i get this error.
also, what is the escalations department?
thanks in advance
phil
I started calling them up from the 12th, it got put through to the escalations department on the 20th, and then they say that it will be fixed within 5 working days. I will find out tomorrow if they are telling the truth!!!! I think the escalations department is where they give it to BT to sort out. They say that it is my linr that is faulty, Broadband line that is. But everyone is having the same problem and the problem is the exchange server. The upgrade they have done isn;t compatable with the server, well i think that is what the problem is. i will let you know if i get connected tomorrow. Phone them up every day to keep a check on them as if you don't phone up after 2 days they just drop the jab. Well they did it to me anyway. Good luck to everyone.
I've been having these problems on and off since October 2006 when they upgraded my line to 8mg.
I have managed to get them to put it back to 2mg and got all of about 2 weeks connection but its gone again now.
I started using this provider when it was freeserve and had a broadband connection then went on to get myself a wireless router - the mistake i made recently when all this started was changing to oranges livebox as they talked me into believing that my router was at the fault of the problems
As I signed up for the livebox in November I will have to pay £150 cancellation fee if I want to leave and I was told today that no-one at Orange can authorise this to be waived - how ridiculous is this.
I have been passed back and forth between customer services and technical support as well
Does anyone know if there is anyone that can be contacted to get some action other than the usual phone numbers.
I was told that if i didn't have a connection for more than a month then i would be able to leave for free. And i will be if it goes on for 88 more days! Also file a complaint with the ISPA. Just google it as ISPA and fill in the form. They will get back to you within 5 working days. But Orange will have had to be working on the problem for 10 days first.
The trouble I am having is the connection is down for about a week or more then they fix it - it lasts for a couple of weeks then it goes down again and so the circle continues
what does that mean? I've called them up twice, they're doing a "line check" whatever that is, and also are saying there are planned engineering works/upgrades happening at my exchange.
Just means it cannot access the server to log in, can't log in then you can't access the internet.
The term line test can be a bit misleading in a way. Simply means everything appears fine but they don't know what specifically is wrong so a test is ordered that should point out where the problem is so it can be corrected. They call it a line test simply because the majority of the time it's used for connection issues and faults that mainly effect the line and it's an easy to understand term.
Quote:
also, what is the escalations department?
They're simply a higher level team who have a degree more authority and access. However in terms of faults and problems like this they go through the same process and systems as tech support.
Hi everyone. I told you all that Orange couldn't fix it in the time scale they gave me. I have just been told that there is nothing that they can do and i will just have to wait until the engineers get back to them. If Orange got off there back sides and chased them up then everyone might be back on line.
Hi everyone. I told you all that Orange couldn't fix it in the time scale they gave me. I have just been told that there is nothing that they can do and i will just have to wait until the engineers get back to them. If Orange got off there back sides and chased them up then everyone might be back on line.
I have now cancelled my Orange contract. Cost me £30 but i would rather have a connection. Good luck to you all still having the same problem.
I was in contract until December, and i was paying £5 a month as i got it out with my renewal of my phone contract. just shows that you get what you pay for!
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