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< Problems with upgrades to 8Mb ~ Down since 2 August 2007

derickvdw

Posted: Wed Aug 22, 2007 12:35 pm

Joined: 22 Aug 2007 Posts: 2

HI

Broadband been down since beginning of August. They have actually
admitted that it is a problem on there "server" and that they are
trying there BEST to fix it .yea right .

the latest was today when my flatmate called to find out what the status is , because once again they are not calling back like they promised , they told her that if she switch off the live box for 30 minutes and switch it back on , that the Broadband would work for a while !! AHAHAHAHAH

When I call them to find out what the f*ck is going on and why are they
lying to her , the "technical support guy " said that they must have meant
once they line is working again .. sigh ..

I don't know what to do anymore , I can't believe that they can get away with people sitting without service for so long !

Anyway way I can get in touch with the escalation team directly ?
They seems to sort of know what is going on !!!

OrangeProblems

Posted: Wed Aug 22, 2007 12:35 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

nhyder

Posted: Wed Aug 22, 2007 12:52 pm

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

Write a formal complaint, they must reply within 5 days, you can then force the escalation yourself, i.e. you control the complaint investigation process not Orange :-

http://www.orange.co.uk/terms/.....5594.htm for the procedure

_________________
An ex-Orange guinea pig

"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."

derickvdw

Posted: Wed Aug 22, 2007 12:59 pm

Joined: 22 Aug 2007 Posts: 2

They have already contacted me , but I have not heard anything from
them since they called me FRIDAY NIGHT .. jeeze ..

who phones somebody 21:30 on a friday night to say that sorry buddie
we still don't know what the problem is , have a nice weekend.
We'll call u on monday to say exactly the same thing.

sweeperdog

Posted: Wed Aug 22, 2007 5:19 pm

Joined: 27 May 2006 Posts: 781

nhyder wrote:

Try this instead http://www.orange.co.uk/terms/...5594.htm Wink

OrangeProblems

Posted: Wed Aug 22, 2007 5:19 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

mouldred

Posted: Wed Sep 05, 2007 12:36 pm

Joined: 24 May 2007 Posts: 20

Dont bother logging a complaint etc - it will take forever and get you more stressed.

I was offline for 6 weeks with no end in sight being fobbed off with the usual excuses. I then emailed the Eric Abensur with a diary of my experience, head of Orange BB and result in 2 days, released with no penalties to go elsewhere.

His email is eric.abensur@orange-ftgroup.com.

Check out ISPreview.co.uk. It saved my life!

I am now with Fast and they are the dogs. Remember you get what you pay for! Pity I didnt realise this before going with Orange.

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