After a frustrating afternoon speaking to Orange I decided to signup to this forum to share my experience and hopefully get some advice.
I am sorry if this may be have been covered in previous topics but i feel in the mood to type.
I callled Orange to cancel my account due to in my opinion, a slow connection speed and poor technical support.
I was told that I was in contract until January 2008 as I had upgraded to a faster speed, unlimited downloads and a free livebox. This was done over the phone in January this year, when at the time I tried to get a MAC number and for some strange reason decided to stay with Orange.
I couldn't remember the details due to it being over the phone.
One thing is sure I never received a livebox so I infomed them that they had broken the contract. She told me I had still received the upgrade in speed and downloads and would have to pay a 75 quid cancelation fee.
I made the mistake of getting the account cancelled and then asking for a MAC number which they will only do for active accounts. The guy was so smug when he told me this.
All lies.
BT told me the account was still active and that by law they would have to give me a MAC code
So I called them back and low and behold the account was still active.
The guy told me they would either post or e-mail the number at the cost of the cancellation fee.
How will I stand if I take a MAC number but refuse to pay
Is it just better to wait until January.
I was told that I was in contract until January 2008 as I had upgraded to a faster speed, unlimited downloads and a free livebox. This was done over the phone in January this year, when at the time I tried to get a MAC number and for some strange reason decided to stay with Orange.
I couldn't remember the details due to it being over the phone.
One thing is sure I never received a livebox so I infomed them that they had broken the contract. She told me I had still received the upgrade in speed and downloads and would have to pay a 75 quid cancelation fee.
Thanks
if you haven't received the new equipment (livebox) call uo customer support and ask them to call net lynk (who send the equipment out) they'll check the order and if it shows that you haven't signed for it then you are not in contract and therefore not have to pay cancellation fee.
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