When I joined up to Orange I asked them if they could explain their fair usage policy to me. The guy couldnt and went onto mumble something about if my neighbour was downloading at the same time during peak times then I might want to limit myself ?!? I then asked if I would receive notification if my usage was bordering on the unfair and was told "most definitely sir". 6 weeks into my contract and i was unable to access my favorite file sharing site, however i was able to with a different router. Once I put the livebox back on the line I was blocked again. As I use the livebox for the phone too the only way forward was to reset the livebox to it factory settings, once done I could access the site. However every 4-5 days I would get blocked again. 4 weeks of this and I am now blocked from the internet during peak times. Orange support insist its a fault with the BT line, me I never heard of a fault so specific.
How can they be restricting the service when another router works ok. Sounds more like the livebox causing the problem but it would be best to check a few other details when it happens.
Ping and tracert's for the site in question, both URL and IP addresses. (Tracert's would require the livebox firewall to be off in order to be done)
hiya.. any reason why my download speed is as similar to a dial up. i dont understand, i am supposed to download "up to 8" but im currently not even getting half a meg. I really dont understand how these people sleep at nite knowing that they are restricting our internet. can someone please give me some advice as i am clearly being short-changed here. it is ridiculous.
hiya.. any reason why my download speed is as similar to a dial up.
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can someone please give me some advice as i am clearly being short-changed here. it is ridiculous.
You're on ADSL Max with a minor problem that's caused the connect to be profiled really low?
Can you run a BT speedtest and what does it show?
What are your line stats?
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