From the evening of Wednesday 8 August through to 4pm Thursday 9 August I experienced numerous disconnections and connection speeds went from 5.7 to 5.1 to 2.1 to 1.6 to 1.5 to 1.2 to 1.4 to 5.5 and by last evening speed was back to normal.
As I have had a steady service since early May, there was plainly work taking place somewhere that was affecting my broadband LLU line. BT telephone line was normal.
So I asked Broadband Response if they were working at my local exchange and they said:
"Thank you for your email.
At present there are no work going on at the exchange as it has been
resolved now."
Funny I thought....are they confirming there was a problem and it's now resolved ?
So I asked whether this affected my connection speed and caused the disconnections, to which they replied :
"Thank you for your email.
We understand your concern.
Due to the popularity of Orange Broadband following the launch of the
competitive £19.99 Broadband Unlimited product, the network has recently
been experiencing heavy demand. As a result customers may have been
experiencing slower speeds. Orange has invested heavily in getting the
extra capacity required to meet this and as such upgrades to the network
began to take effect from mid-June 2007. Orange apologises for this drop
in service but is confident that the extra capacity will lead to a sharp
improvement in Network performance leading to a much improved customer
experience. Orange are continuing to monitor the effects of these
recent upgrades."
From these responses, it would seem that there is no information flow regarding current work between Help Desks and the engineers who are making the changes.
But I am curious.......does anyone know if it's possible for Orange to switch an LLU customer's service to another LLU exchange temporarily ? Logically it's not because of the BT phone line.
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