Orange have deleted my original fsbusiness address (POP3) overnight and say they cannot recover it. I just took delivery of 5000 business cards ordered last Friday with the deleted email address on them. I'm going to have to go through reams of paperwork, then send a mailshot to husband's clients and contacts, my eBay contacts and buyers, pay for new cards and letterheads, etc, etc. My calls to Orange's tech. support numbers have cost me over £20 at 50p per minute to eventually get repeated apologies, but saying they cannot reinstate and can't create a new one that includes my fsbusiness detail, as they are now only Orange.
Broadband internet is through my husband's Orange contract but operated by me on his and my own behalf - husband, son, daughter and I are all with Orange.
Any suggestions for recourse or damage limitation, as I'm in real deep despair?
If you are on Orange broadband, your monthly payment keeps your account active for access for as long as you keep paying them, and keeps your email account active for as long as you keep paying them. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account. (As long as you drop the @fs off the end of the username you get to keep the same details too).
If you are on Orange pay-monthly dial-up, your monthly payment keeps your account active for access, and keeps your email account active. If you cancel the account, you are in effect then transferred back to a pay-as-you-go dial-up account.
If you are on Orange pay-as-you-go dial-up, your 0844 dial-up call payments keeps your account active for access for up to 210 days after the last time you dialled in, and keeps your email account active for up to 210 days after the last time you dialled in.
If you are on a "webmail account", you are in effect actually on a pay-as-you-go dial-up account, and you need to dial the 0844 pay-as-you-go dial up number and log in with your user name and password once every 210 days. I am sure that a few years ago, the limit was in fact only 90 days. I see some people saying the limit is now 260 days.
Whatever, you need to spend at least 10 pence per year on the 0844 dial-up number in order to keep the account active.
-- Correction --
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
Last edited by catj on Sun Sep 16, 2007 9:56 pm; edited 1 time in total
If you use webmail then be aware that there are two types of account.
One of them is called a "webmail account". If you have one of those (i.e. you have an fsmail.net address) then you simply need to use the webmail service at least once every 90 days to keep the account open.
All other types of email (freeserve.co.uk, fsnet.co.uk, wanadoo.co.uk, orange.co.uk, etc) are linked with either a broadband, anytime, or a pay-as-you-go account, and need you to keep on paying the account or dial in as a pay-as-you-go customer every 210 days.
I'd also be interested to hear if the OP's email address has been reinstated, as that is the current plan at Orange. Being the OP's first post, they may not be coming back, as that is sometimes the case when people post once and forget about the forums. I'd still like to know, though, if the email address is working again.
Perhaps they've lost their Orange connection altogether now
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