Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
As 30111987 noted above, yes The Register ran another story on the plight of Orange customers.
Many thanks to the members that contacted me in response to my email to you all! I was overwhelmed with the response!
All messages have been (and are still) being forwarded to a number of journalists who ARE interested in the frustrations you are going through and wish to assist by highlighting the issues and trying to get Orange to take some POSITIVE action.
Thank you to Lucy at The Register for running the story... And for speaking to Orange to try and resolve a few of the issues!
You may be seeing a lot more coverage in the coming week!
Orange's response
Orange 11 August 2006 wrote:
We apologise for the downtime (Name Witheld) is experiencing with regard to her broadband connection. We take our commitment to customer service extremely seriously and so are working with her to get her line back up and running as quickly as we can.
We have already successfully migrated tens of thousands of customers to the new Orange Broadband network and only a very small number of customers have experienced any problems.
We deal with each case on an individual basis, and, in the unfortunate event that customers experience extended problems, we will make sure they are fully compensated, and we will work with them to resolve any problems as quickly as we can
In the unfortunate event that customers experience extended problems, we will make sure they are fully compensated, and we will work with them to resolve any problems as quickly as we can
For its part, Wanadoo claims it has successfully migrated tens of thousands of customers to the new Wanadoo network, but admits that only a very small number of customers have experienced any problems. And the ISP maintains that it is fully equipped to deal with these problems and is working with its suppliers to resolve any problems as soon as they are brought to our attention
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