I have been with Wanadoo / Orange for several years but switched to the Wireless and Talk service a year ago but have never managed to get the 'TALK' part of the service up and running. There were problems with the livebox and general connection problesm initially which were finally resolved after nearly 4 months. By this time I was so weary with spending hours on the phone to tech support, writing letters, awaiting retun calls from engineer, was told complaint would be 'escalated' but nothing happened. So I did nothing for several months. This week I decided to have a last ditch attempt to get the service I am paying for (£35 for mobile with 'free'Broadband ) and recieved an email reply telling me to factory reset livebox etc etc. I did all that and even used livebox rescue disk. My livebox is working fine and I have ethernet connection but now my laptop wireless connection has stopped working. (which was fine untill I reset livebox)
So now 2 problems:
If livebox has been reset do I need to reinstall wireless software on my lap top?
How do I get the bloody talk service - Orange say their system shows my talk service is activated but phone light has NEVER been lit on my livebox.
If livebox has been reset do I need to reinstall wireless software on my lap top?
No you don't. Usually it just needs to be paired again. Press the 1 button on the livebox so the antenna light is flashing and then try connecting. Ideally it should just connect up and then work as normal in future.
Quote:
How do I get the bloody talk service - Orange say their system shows my talk service is activated but phone light has NEVER been lit on my livebox.
That needs to be escalated so it can be investigated. Could be a problem with the backend system, the livebox or the wrong details in somewhere. It needs to be looked into so they can find out what. You can complain and hopefully get through to escalations, but there may not be a speedy way to resolve it.
Thanks for that. Wireless connection now resumed on one of my laptops - after several 'pairing attempts'. The other is still not happy.
Orange have done nothing but fob me off with promises to help - they even promised to escalate the complaint last November but it didn't happen. I have just given all the details again to tech support through the email channel so will see what they say. If I don't get TALK service up and running soon I will cut my losses and go to another ISP. Last year when I told them this is what I intended to do they said I would have to buy out of contract - even though they are not providing me with the Talk service which is supposed to be part of my contract. Surely this can't be right?????????????
I am prepared to let them try to take me to court if they want to hassle me to buy out of a contract that they are in breach of.
The paying out of the contract stuff is usually said by people who simply don't have the authority to alter it. If you talk to a supervisor/manager or escalations they'll probably work something out.
It could have been escalated before but part of the issue is that there's often no communication back on them. That's changed since and recently there's a new process in place so there should be more details coming back but I've not seen the results of that yet myself.
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