Hi I have a netgear DG834G v2 and It been working brilliantly, I even have one working fine in my office on a wanadoo connection as well!! But about 2 weeks ago, It all went wrong, the Internet light would try to connect then fail, the router would not connect again, even after checking all the settings manually, using the smart wizard, even advice from wanadoo tech support (Off Shore Division) could'nt help me. They have done a line tests with no fault found response. The wierd problem is that I have an old speed touch modem I got about 2 years ago and it connect fine, but the problem is now that I am need to work in the my home office, without the kids pestering me to go on the internet, Before we could both be online at the same time with no troubles what so ever.
So far I tried.
2 x Netgear DG834G (tested and working on a different site)
1 x Netgear DG834 (brand new)
replaced all the cables the phone socket is right next to the router.
But tech support cant / wont help ??? because they dont know the router. Any one who has used a Netgear DG834 will know there a doddle to setup with very few settings that can be changed. And there a wizard that does it all for you any way.!!!
Any offers or sugguestions would be greatly welcomed
I am on South Shields Exchange and my post code is NE34 7-- , I am only on a 512k connection I am quite far from the exchange.
Any offers or sugguestions would be greatly welcomed
Some ADSL modem chipsets seem to be better than others on long (high attenuation) lines. Draytek, Zyxel and Speedtouch routers have good reputations for this. Don't buy one yet but if you can borrow one of these to try it would be helpful.
Hi, the phone socket is additional line in the house which I use to run my work fax off, so it is the master socket. Have'nt checked for the resistor yet though.
So you think it could be the chipset, as the router does'nt even detect the ADSL on the line?? But it works fine at a friends house.
Hi, I have had a succession of Netgear routers including the DG834 and, as you say, they are very easy to set up. Once you have made that initial connection they just tend to keep going and reconnnecting automatically as necessary. I notice that you did not mention anything about the router status screen which could give some useful information as to what is going on when the device tries to connect and fails in your case. Connect via your browser to http://192.168.0.1 and log in using the username admin & your password (if you have changed it). Then down the left hand side look for Maintenance and under that heading look for Router Status. Down the bottom of that panel you should see a button Connection Status ... click on it to display a pop-up window ... what is in the various boxes?
Sorry for missing that out, all the standard information is there execpt no external IP, And the modem status says "connecting" the internet light on the front of the router just flashes yellow and try to connect then fails, then trys to connect again, the timeout is set to zero.
Just let me know if you need any further info. The pop-up status box says connecting as well.
Hello Ian, it sounds like you are probably as familiar with the 834 as I am so I am sorry if I have given you any false hope of a solution. However, you did not mention what a couple of important items within that Connection Status pop-up window i.e. Negotiation & Authentication are showing as the device tries to connect. David
Just an after thought because I have to leave my computer in a few minutes ... this sounds very similar to a problem I experienced with my parent's 834 a few weeks ago although they are on Tiscali. Everything looked fine and the device was dutifully trying to connect every 5 seconds or so. I tried their original USB Sagem modem and connected fine so that proved the line was OK and the fault was probably with the 834. In the end there was nothing left to try except a complete factory reset (pointy object in the hole in the back etc.) and then set it up from scratch. It then connected first time. This is worth a try if all else fails. Remember to take a backup of your configuration settings if you have set up firewall rules and services etc. because then you can simply reload them after the reset.
Yes I have set up plenty of them, theres no messages about authentication, all it says if I remember right is LCP allowed to come up. Do you know what this means ?
I am not able to access the router at the moment, but i am sure thats what is says
during the many hours of trouble shooting I think i have tried that, but it does sound very similar to my problem. But I have tried a brand new DG834 which i thought would cure the problem, but it did'nt but I will try anything. And the next chance I get I will try it and report back.
Hi, the phone socket is additional line in the house which I use to run my work fax off, so it is the master socket. Have'nt checked for the resistor yet though.
So you think it could be the chipset, as the router does'nt even detect the ADSL on the line?? But it works fine at a friends house.
Hi. No need to worry about resistors. I was only asking if the faceplate of your socket looked like the 3rd image - with the horizontal line dividing it into 2. I take it you have no other sockets on that same line. If not the NTE5 issue is probably irrelevant.
It's worth you getting an automated (PSTN) line test by calling 151 or via www.BT.com .There's no chance of you getting an ADSL fault raised if the Speedtouch sync's and remains sync'ed consistently.
for how to get your line stats via the Speedtouch USB modem. It should give an idea of whether you are operating 'at the edge' and therefore whether modem chipset could be critical.
If the letter 'i' standing in a circle light is flashing amber it means the 834 is attempting to sync with the exchange kit - so it's not getting as far as Authentication. I assume all the 834's were doing this. (Some manuals for the 834 have the 'Internet' and 'Wireless' lights labelled the wrong way round.)
I know what you mean about the "LCP is allowed to come up" messages but must admit I didn't know exactly what it meant. A quick look on the net provided this reasonably simple explanation ...
In the Point-to-Point Protocol (PPP), the Link Control Protocol (LCP) establishes, configures, and tests data-link Internet connections. Before establishing communications over a point-to-point link, each end of the PPP link must send out LCP packets. The LCP packet either accepts or rejects the identity of its linked peer, agrees upon packet size limits, and looks for common misconfiguration errors. Basically, the LCP packet checks the telephone line connection to see whether the connection is good enough to sustain data transmission at the intended rate. Once the LCP packet accepts the link, traffic can be transported on the network; if the LCP packet determines the link is not functioning properly, it terminates the link.
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