I've received an email from Orange on 22nd June. Stating they are going up upgrade my speed on 28th June.
Last Wednesday night (4th July), I notice I was disconnected from my broadband with the status showing PPP Server Down. I received an email on 8th July confirming they've upgraded my speed to 7.5 Meg. However, as of today the status is still showing PPP Server Down.
Has anybody had the same problem when Orange are upgrading the speed? They claim it would take 30 mins, more live over a week!
I've reinstalled my old Speedtouch 330 modem. However, it's not connecting as the ASDL light continues to flash to give the impression the phone line is not active.
Am I assume it's a phone line fault, or do I try the livebox technique you mentioned?
Edit: I'm currently subscribed to Post Office HomePhone for my telephone calls, but I've had the service for Three months now without any problems. Does this take into consideration?
Ive recieved the same problem started last night or this morning i think.
Conveiniently after i was on the phone complaining last weekend as ive not had this problem for at least a month or two now ?
I too have been a victim of Orange's disastrous 8mb upgrades resulting in 'PPP Server down' for six weeks.
Forget calling India they have no idea. Ask to go through to customer care and insist they escalate to 2nd line support. This problem is almost always between Orange and BT and only the fools at Orange can fix it. Messing with the live box or going through endless waffle with India will get you no where.
They have to get an engineer to get your credentials right on their PPP server (authentication).
Best of luck. I was tearing my hair out with them for weeks on end and was on the verge of seeing if the regulator would help.
I've tried changing it to PPPoa, still no luck. Still saying PPP Server Down.
I've contacted technical support (aka Calcutta) last night where they would do a line test. I've contacted them today, after giving them a piece of my mine with my total fustration, they've confirmed there is a fault in the broadband line, this is due to the migration from 2.2meg to my new supposed speed of 7.5 meg. They are going to send out an enginner and try to sort out the issue within 72 working hours.
What I can't get my head around is, I've done a couple of speed tests online confirming the ASDL Max speed for my area (Worcester) is 4.5 Meg, while the best speed is 2 meg. However, I got confirmation on Sunday night they've upgraded it to 7.5 meg. How is that possible?
I've been with Freeserve/Wannadoo/Orange for five painless years this month, this is the first time I'm tearing my hair out.
They've also confirmed as I'm on a Livebox, they cannot downgrade my speed to 2.2 meg.
Any speed mentioned over 2 meg is one of 3 possible options:
1. A predicted speed, usually only given before a connection is setup or during the ADSL Max training period.
2. The MSR, Maximum Stable Rate, for an ADSL Max line. This is the stable rate for the line and is not a limit, it's simply used to determine what level a low sync rate is considered a fault.
3. The capped speed of an LLU line. This is a limit placed on LLU lines as a form of stability measure. Like ADSL Max it's a rate adaptive service so a 7meg cap placed on a 4meg capable line doesn't automatically mean it won't work however it may not be as stable as through the ADSL Max system.
Things are often never as simple as they may seem.
The Orange engineers must've got my message from the call centre last night. Looks like everything is back to normal, both the Livebox and my Speedtouch modem as of 5pm today. According to my Speedtouch, it's 6.4 Meg.
Fair play, although they have messed around with me for a week, at least they've solved the problem within 24 hours, after my attack at them. At least that couldn't be said for BT, someone was on hold for over two hours this morning.
The Orange engineers must've got my message from the call centre last night. Looks like everything is back to normal, both the Livebox and my Speedtouch modem as of 5pm today. According to my Speedtouch, it's 6.4 Meg.
Fair play, although they have messed around with me for a week, at least they've solved the problem within 24 hours, after my attack at them. At least that couldn't be said for BT, someone was on hold for over two hours this morning.
where do i start like all of you here toatlly pi**ed off with Orange its the woprst thing i have ever done
singed up on the 20 th of june 2007
letter and equipment recived 25 june
activation date of the 4th of july
slow flashing light on live box phoned up and was told to wait 48 hrs
so friday the 6th of july now told line was not ready pls wait ANOTHER 48 hrs
so like a new customer waited (like a fool)
48hrs later told my account needed to be updataed so yet again waited 24 hrs for this to take place
48 hrs later told by a manager dennis lee(yes lets nam,e these idiots) that there was a fault on the line pls wait(WAIT FOR IT YES )ANOTHER 48 hrs
48nhrs on told the fault had been fixed guess what still no broadband PPP sever down
spoke to a manager called sarah
she told me that there is a fault on the line at the LLU and until they close the last fault they cannot put a new tes up so was told to wait 72 hrs
got a phone call tonight july the 17th by sarah again and now been told that they still cant close the old fault and it looks like it will be another 48 hrs
what is it with the f ing 48hrs is that all they know or do they just hope that it will get rectififed in that time
please could someone pls tell me who to call and complain to
as
its a month now of lies on lies on lies on lies
toatally pee d of going to cancel all my Orange phone contracts
they say we are two diffrent departments sir
SO WHY IS IT Orange THAT WHEN I TOOK THE BROADBAND WITH YOUS YOU TIED ME IN TO A NEW 18 MTH MOBILE PHONE CONTRACT
LIBERTY
AND MY LAST MOAN IS WHEN YOU SIGN UP FOR Orange S***Y BROAD BAND YOU GET THROUGH TO AN ENGLISH CALL CENTER
ONCE SIGNED UP AND YOU RING TECH SUPPORT YOU ALLWAS YES ALWAYS GET THROUGH TO INDIA NEVER ENGLISH VOICE ON THE PHONE
I NEVER WENT WITH Three BECAUSE THERE CALL CENTER WAS IN INDIA AND THEY JUST DONT UNDERSTAND THE WAY OF LIFE IN THE UK
im not a racist but pls tell me why all they say is yes i can help you with this problem bull***t...............
This sucks - I've been cut off for ten days at this point - they said that the problem would be fixed within that period.
Now because of a "system fault" , they wanted me to ring back in 48 hours (it's *always* 48 hours with Orange) and I eventually got out of them that it would be "maybe" ten days after that - so now looking at 22 days .
At this point, I just said "ok fun time is over, I require a MAC code" - I then had all sorts of run around as they tried various excuses why it would be impossible to issue a MAC code - eventually they admitted that they could provide me with one.
I'm sure that customer services next trick will be to tell me that I will have to pay out the rest of the contract - I am looking forward to a good laugh at that one, because a contract runs both ways.
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