How much do you feel the company took from you, what where the circumstances. maybe i can offer alternative action rather than trying to sue the company, with all due respect, orange is a multi million dollar international company with an amazingly effective legal team.
Deep breath. This is the legal bit: Orange Home UK plc, Orange Personal Communications Services Limited and OHCS II – Serviços de Internet LDA, and OHCS I – Serviços de Internet LDA, are Service Providers and part of the France Telecom group.
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Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
Mrx wrote:
How much do you feel the company took from you, what where the circumstances. maybe i can offer alternative action rather than trying to sue the company, with all due respect, orange is a multi million dollar international company with an amazingly effective legal team.
Wanadoo/Orange took money from my credit card after I was no longer a customer. Their agents have acknowledged the mistake and promised to refund the money but the refund never happens.
I'm worried by the, I hope unintended, threat in your message. Do you have an ulterior motive in dissuading people from suing Wanadoo/Orange? UK citizens have the legal right to sue for money and indeed the government have set up schemes to simplify the whole business. To try to scare people off from enforcing their legal rights is reprehensible IMO. Perhaps you might care to reconsider what you wrote.
How much do you feel the company took from you, what where the circumstances. maybe i can offer alternative action rather than trying to sue the company, with all due respect, orange is a multi million dollar international company with an amazingly effective legal team.
Small Claim Cout best route, they have to appear in person to defend their action otherwise you are granted the case.
Just think how much time effort and cost it would take for them to appear with all their paperwork to appear in a local court.
I would think they would settle/refund you as soon as they have had the court summons. Don't forget to add all your reasonable costs to the claim. Such as time in talking, emailing ect to Wanadoo/Orange, letters to them say at a cost of £5.00 a time, stress, lack of connection if you did loose any connection time etc.
How much do you feel the company took from you, what where the circumstances. maybe i can offer alternative action rather than trying to sue the company, with all due respect, orange is a multi million dollar international company with an amazingly effective legal team.
Wanadoo/Orange took money from my credit card after I was no longer a customer. Their agents have acknowledged the mistake and promised to refund the money but the refund never happens.
I'm worried by the, I hope unintended, threat in your message. Do you have an ulterior motive in dissuading people from suing Wanadoo/Orange? UK citizens have the legal right to sue for money and indeed the government have set up schemes to simplify the whole business. To try to scare people off from enforcing their legal rights is reprehensible IMO. Perhaps you might care to reconsider what you wrote.
If Orange have taken money from you after you were no longer a customer and this is clearly established and is the fault of the company then you are entitled to a full refund from the date that you ceased to be a customer. Why haven't you been given a refund though if, as you say, their agents have acknowledged the mistake?
Did you call to close your account and it wasn't closed when you thought it had been? Did you migrate to another provider and Orange fail to close your account? If they haven't given you the refund you feel you are entitled to what were their reasons for this?
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
Xpander wrote:
If Orange have taken money from you after you were no longer a customer and this is clearly established and is the fault of the company then you are entitled to a full refund from the date that you ceased to be a customer. Why haven't you been given a refund though if, as you say, their agents have acknowledged the mistake?
Success My refund arrived. I've no idea if it was my letter to Wanadoo threatening legal action or my CC company shouting at them or if a CSA finally did their job. OK strike the last possibility.
I've no idea why they didn't repay the money when they'd promised to. The agents kept on saying that they'd organized the refund and it never arrived. No reasons were ever given, except for one CSA saying that other people weren't doing their jobs correctly. OTOH his actions didn't work either.
Xpander wrote:
Did you call to close your account and it wasn't closed when you thought it had been? Did you migrate to another provider and Orange fail to close your account? If they haven't given you the refund you feel you are entitled to what were their reasons for this?
I switched to another ISP I've no idea if Orange have closed my account as their systems seem to be totally inconsistent. They admitted they owed me the money, claimed they were refunding it (within 24 hours, 48 hours and 7 days). It just never came.
most likely they did issue you the refund at the time, it just took some time in arriving. If they've given you the refund then they will have closed the account. It's easy enough to check with a quick call if you are unsure (they'll be able to tell you straight away if the account's closed)
Joined: 21 Apr 2006Posts: 94Location: Fallowfield, Manchester
Xpander wrote:
most likely they did issue you the refund at the time, it just took some time in arriving.
I don't think so. Three times they claimed it had been refunded and it was only after my CC company got onto Orange's bank and I sent Orange a legalese letter that the refund actually came. If I had to guess I'd go with it being the CC company who caused the refund.
Xpander wrote:
If they've given you the refund then they will have closed the account. It's easy enough to check with a quick call if you are unsure (they'll be able to tell you straight away if the account's closed)
No I hope never to talk to an Orange representative again. Even if they did say that my account was closed, I'd have no way of knowing if that's true or not. For example, their multiple databases could be out of sync yet again.
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My refund arrived. I've no idea if it was my letter to Wanadoo threatening legal action or my CC company shouting at them or if a CSA finally did their job. OK strike the last possibility.
I hope never to talk to an 
