Orange Problems, EE Problems, T-Mobile Problems - View topic - Why not train customer service and tech support in product - Orange Broadband, Orange Email, Orange Mobile Phones, EE Broadband, EE Mobile, EE Problems, www.eeproblems.co.uk

Orange Problems? T-Mobile Problems? EE Problems? Broadband Problems? Email problems? Slow speeds?

OVER 12,000 MEMBERS!

Author

Message

< Wanadoo / Orange / T-Mobile / EE are Monitoring this site... ~ Why not train customer service and tech support in product

GordonProblems

Posted: Mon Aug 20, 2007 6:51 pm

Joined: 20 Aug 2007 Posts: 10

Ok so only dealing with Orange for less than 1 month regards problems and already...

Customer Service unaware of promotional offers and dates they were running. Using dodgy demands (for a mobile and telco operator) to try and demand signed contracts for online transactions! I take it then that if I cancel all direct debits there will be no comeback because all contracts with Orange are unsigned? Time on 0870 45 minutes and counting...

Customer Service tell me that I cannot get free calls to Orange mobile on my talk contract with additional mobile contract. Wrong and fortunately the online service sorted this one out. Time on 0870 number approx 15 minutes.

Tech support have no idea what an unassigned/unobtainable 0845 number on Livebox talk is... Time on 0870 approx 15 minutes.

So 1hr 15 minutes (at least) on 3 issues. Only one resolved and not by 0870 support folk.

Shameful Orange, sort it out!!!

OrangeProblems

Posted: Mon Aug 20, 2007 6:51 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

sweeperdog

Posted: Mon Aug 20, 2007 7:11 pm

Joined: 27 May 2006 Posts: 781

Why not use the 0845 number instead - it works, although the advice provided is still the same quality

GordonProblems

Posted: Mon Aug 20, 2007 10:05 pm

Joined: 20 Aug 2007 Posts: 10

sweeperdog wrote:

Why not use the 0845 number instead - it works, although the advice provided is still the same quality

If only they were so keen to offer this advice (I have the number now).... Anyway an 0800 or even geographic number is free on most packages these days. 0845 remains a poor (cheaper for Orange) relation.

GordonProblems

Posted: Tue Aug 21, 2007 10:42 am

Joined: 20 Aug 2007 Posts: 10

sweeperdog wrote:

Why not use the 0845 number instead - it works, although the advice provided is still the same quality

Now appears they won't answer this number. 4 calls this morning all ring until the call cancels.

4 days on Orange Broadband and I am ready to jack it in...

OrangeProblems

Posted: Tue Aug 21, 2007 10:42 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

sweeperdog

Posted: Tue Aug 21, 2007 3:02 pm

Joined: 27 May 2006 Posts: 781

Can you PM me later (as a reminder, since I may forget if all messages are marked as read) - and I will see if the one I use still works. I guessed it was slightly risky mentioning it, but I guess a lot of peeps will be aware of the saynoto0870 website and I am surprised it has suddenly stopped working

nhyder

Posted: Tue Aug 21, 2007 3:25 pm

Joined: 19 Nov 2006 Posts: 964 Location: Bristol

This is from a post dated 30/07/2007 on :-

http://forums.orange.co.uk/n/p...p;tid=2725

"Response to All

Orange (Wanadoo) 0870 0102462 0845 6717125 01642 732785 Broadband technical support/customer services"

So if Orange are happy to show it on their website why would they pull the plug on it ?

_________________
An ex-Orange guinea pig

"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."

GordonProblems

Posted: Wed Aug 22, 2007 11:11 am

Joined: 20 Aug 2007 Posts: 10

nhyder wrote:

No idea but I have found the 0800 that works (finally). If you can hold for 30minutes that is.

All times are GMT

View next topic View previous topic Page 1 of 1 OrangeProblems.co.uk Forum Index ~ Wanadoo / Orange / T-Mobile / EE are Monitoring this site...

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum