I'm on a 4meg connection and can't get the new Orange homepage to load at all. At least you have had the pleasure of actually seeing it !!!
I have just received a shiny new Orange logo'ed Livebox after upgrading from Broadband Plus to Max last week but am hanging fire before installing it just to see how Orange shape up. I'm not holding out any great hopes though based on current performance. Needless to say I haven't returned the Hire Agreement forms just yet.
BTW for the last 4 nights my connection has dropped at bang on 21:45 each night since I went onto Max with constant dropouts every few minutes for the next few hours. I have reported this to the helpdesk yesterday who asked me if I thought a trend was developing !!! Anybody had similar problems with MAX and WHY 21:45 every night?
BTW for the last 4 nights my connection has dropped at bang on 21:45 each night since I went onto Max with constant dropouts every few minutes for the next few hours. I have reported this to the helpdesk yesterday who asked me if I thought a trend was developing !!! Anybody had similar problems with MAX and WHY 21:45 every night?
Does anything in your house switch on at this time each night? (Boiler maybe?)
Last edited by JohnM on Thu Jun 01, 2006 9:45 pm; edited 1 time in total
I had a similar thought to you but have been racking my brain trying to think of anything which may account for this annoying pattern, but alas, all to no avail. Central heating is off all day at the moment saving pennies to pay for Broadband Max !!
BTW The Orange homepage is now loading OK in Firefox which is my default browser as well as IE6 so they must have sorted this fault now
I had a similar thought to you but have been racking my brain trying to think of anything which may account for this annoying pattern, but alas, all to no avail. Central heating is off all day at the moment saving pennies to pay for Broadband Max !!
Hot water maybe?
I'm assuming by 'dropouts' you mean your modem/router is losing sync. Please let me know if this is not the case.
It doesn't seem sensible that Orange would choose this time of day to re-sync while attempting to find the best speed for your line.
A 'noise' problem on your line or (more likely) your extension wiring is probably the culprit.
Higher speeds are more sensitive to noise and also a service which is pushing the line to its max. means noise variations are more likely to lead to a loss of sync.
If you can provide a detailed description of how everything is connected to your master socket, I should be able to advise further.
Hi Steve and all.
Whilst I'm quite happy to complain (see my post at top), I'm also happy to say that the web page now seems OK, a bit different , but we will soon get used to it.
Ref your problem Steve:
" BTW for the last 4 nights my connection has dropped at bang on 21:45 each night since I went onto Max with constant dropouts every few minutes for the next few hours."
I had very similar problems when LLU came in in Feb and I was upped from 2meg to 8meg ( or to be politically correct up to! ).
It got so bad that I kept a log, with me it was every single night at approx 2100-2200. it dropped then would cycle between connection-reconnection every few minutes. This could go on for an hour or two or through till 0600-0700 the following morning.
The only solution Wanadon't have come up with so far is to drop my line speed to 1/2 meg ! though it ran happily at 2meg previously (at least I now have a stable connection)!
It appears the problem is one of incompatibility with Wanadon'ts equipment in the exchange
I wouldn't think using the Livebox will make things worse, at least with the Livebox there is a load of info to be gained from the ' configuration' icon and Orange will possibly insist you use it before accepting there is a fault.
If you use / load up Livebox you will find a livebox icon appears on your desktop, click on it , then click on the line that starts, "Access to the config pages........... etc" then enter admin in both the boxes for log in and password and tick the remember password box.
Hi 30111987, that got me wondering as I opened my Livebox parcel.
It's not a new contract it's a letter / aggreement stating that the Livebox is being supplied on loan ( it remains their property ) and that in the event of you leaving Wanado/Orange you have to return the Livebox.
Strange though how you keep the mobile phone at the end of a contract! why not a Livebox?
Replying To:
"as for getting a new livebox and new hire agreement you shouldnt need to sign a new contract when you upgrade..."
People still sell them on ebay, used to be able to buy them outright previously. Liveboxes are locked to wanadoo though so they won't work on another broadband line without some major trickery.
Just to let you know my connection dropped again tonight at 21:45 exactly after being used all day with no problems whatsoever, This has been the exact same pattern for the last 5 days now.
I'm currently still using the Speedtouch 330 ADSL modem connected via USB I was given by Wanadoo when I opened my Broadband account with them 18 months ago. The green ADSL light starts flashing and then I lose my connection intermitently for the next few hours. I presume that this flashing green light indicates a sync problem. I'm reluctant to setup the new Livebox I have received until this problem is sorted.
For info my line speed was upgraded a month ago from 1meg to 4meg and I upgraded to the Max package from Plus a week ago since when I have been experiencing this problem.
As for my wiring setup this hasn't dramatically changed for 18 months when it was originally setup other than the addition of another Sky box upstairs so I'm perplexed as to why I'm having these problems since going onto the MAX package.
My wiring setup is :
The main BT box has a splitter inserted which has a phone extension to upstairs and also a broadband filter which has another splitter connected to the phone part for the downstairs phone and Sky box. Then the upstairs phone extension has a broadband filter connected which the modem plugs into along with another splitter in the phone connection for an upstairs phone and another Sky box.
Is it worth asking Orange to arrange for a line test to be carried out?
They won't straight away if you've only tried that setup. The splitter, extension cable, phone and Sky have to be ruled out of the equation.
Using the livebox would be a good idea for this bit as it can tell you stuff without needing the computer to run it.
Unplug all from the phone line, power the livebox and connect it through the filter to the main socket when the problems start. (RJ11 cable goes to the middle socket, nearest the power and without the white line on the bottom of the livebox). After a minute see what the "@" light is doing. Slow flash = good, fast or intermittantly fast = bad. If it's slow all the time then it looks like the setup could be part of the problem preventing the speedtouch working all the time.
I had very similar problems when LLU came in in Feb.......
Thanks, that's interesting (unless it's happening on your own line of course )
Can I ask a few questions:
1) Did it start at exactly the same time each evening?
2) How many days did this go on for?
3) Were you using the Livebox or the Speedtouch at this time?
4) Did the sync speed vary at all, particularly during the connect/disconnect cycles, or was it constant?
Thanks.
Quote:
It appears the problem is one of incompatibility with Wanadon'ts equipment in the exchange
Exchange kit issues look a strong possibility.
Quote:
If you use / load up Livebox you will find a livebox icon appears on your desktop, click on it , then click on the line that starts, "Access to the config pages........... etc" then enter admin in both the boxes for log in and password and tick the remember password box.
If Steve only uses a wired connection to the Livebox, then he doesn't need to install any software on his PC. Everything he needs is built into the Operating System/Browser.
I presume that this flashing green light indicates a sync problem.
Yes.
Quote:
I'm reluctant to setup the new Livebox I have received until this problem is sorted.
I think it's worth (eventually) involving the Livebox in your diagnostics before contacting Orange.
Quote:
For info my line speed was upgraded a month ago from 1meg to 4meg and I upgraded to the Max package from Plus a week ago since when I have been experiencing this problem.
Does anybody reading this thread know if Orange treat LLU connections differently for Max and Plus packages?
Quote:
As for my wiring setup this hasn't dramatically changed for 18 months when it was originally setup other than the addition of another Sky box upstairs
When was this, and when was the Multiroom package activated?
Quote:
The main BT box has a splitter inserted which has a phone extension to upstairs and also a broadband filter which has another splitter connected to the phone part for the downstairs phone and Sky box. Then the upstairs phone extension has a broadband filter connected which the modem plugs into along with another splitter in the phone connection for an upstairs phone and another Sky box.
Thanks, that's a very clear description. No obvious problems there. Any alarm connected to the phone line? Any other BT sockets (inc. unused/removed ones)? Is your master socket an NTE5 type with the front panel split into 2 parts? (3rd image here:
Is it worth asking Orange to arrange for a line test to be carried out?
Yes, eventually, if you still have the problem. Your call on how soon to do it. Bear in mind that the end result of 1 step contacting Orange was the line being downgraded to 0.5Mbps. This may be preferable to you if the time you most need the connection is post 21:45.
I think it's worth following the advice you receive here first. It puts you in a stronger position when you do call Orange.
You'll probably receive different advice from different people. I think you need to procede carefully here. There may be more than one issue at play. Personally, I'd want to know the answers to a few of the above questions before suggesting a next step.
"Thanks, that's interesting (unless it's happening on your own line of course ) "
No, I know of several others, same fault, same scenario, all OK till [u]speed update / LLU, [/u]some local to me ,same exchange, others around the country.
Can I ask a few questions:
1) Did it start at exactly the same time each evening?
No it varied, the earliest being 1900, the latest being 2330 though overall I would say between 2100-2200 and narrowing down more the majority being between 2115 and 2145.
I know it sounds crazy but I have list that runs to 7 pages of A4 lined paper logging the disconnections and that's only when I was working on or near the computer to notice!!
2) How many days did this go on for?
You won't believe this, it was from 09-02-06, until stable on 24-05-06
3) Were you using the Livebox or the Speedtouch at this time?
Both at different stages (ie speedtouch first, then supplied with Livebox then when I had both I could try one then the other same evening whilst the fault was on ), plus all the permutations of Wannadoo line checks, BT line checks, cables, borrowed modems, update firmware, reload speedtouch driver, friends computer on my line, my computer on friends line, conversations with customer services / tech sort ad nauseum ! etc.
By the way at my end nothing had changed or been changed, and modem has always been connected to main BT socket.
4) Did the sync speed vary at all, particularly during the connect/disconnect cycles, or was it constant?
To be honest I personally didn't check this, the reason being that I had spent enough time and money doing all the other unpaid work for Wanadoo. The BT engineer who came was great ( the fault wasn't on at the time ) but he told me of other Wanadoo customers that he had been to with the 'fault on' and when the customer did a sync check it was " up and down the place"
Also others have mentioned that it is a sync problem which allegedly stems from Wanadoo's equipment in the exchange as being the main culprit, though there appear to be other reasons.
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