Ok, I'll provide you with my problem and I hope that I can find some answers. I'm only 16 years old, I do not claim to be totally computer literate, but I know a few things.
Since firday 8th June I've had allot of problems with Orange, I left for an exam, came back to find the speedtouch modem ADSL light flashing (Usually indicating no dial tone). Thought nothing of it and went out for a while, upon returning 3-4 hours later same problem, same flashing, I tried to connect, but no dial tone.
I unplugged/unclipped all phone lines etc.. reconnected them and nothing had changed. Changed the filters round no change.
I picked up the phone and hung up, hurrah! A dial tone, I connected to find a 160kb/s connection speed, I'm on 8mb unlimited, so the speed loss is pretty huge, within 2 minutes I'd gotten disconected again, I picked up the phone put it down, got a dial tone connected... 860kb/s.
After doing this multiple times the connection speed changing frequently, I basicly given up and came to the conclusion that it was a problem with my phone line.
On saturday I called up BT and requested a phoneline check and they reassured me that my line was fine, no fault of theirs.
(I do apologize I'm making this sound like a huge story)
Afterwoods I rung Orange technical support supprise supprise the tech help is in India (As if they didn't get enough money from you anyway, you now have to put up with international call charges).
Well the guy I was talking to, Indian... Dont get me wrong I have nothing against indian/asian/chinese etc.. Just he had a strong indian accent and I could hardly understand him. I'm sure this guy had been finding a way to cut me off the past 15 minutes, he gave me the usual, its your phone line causing the problems, blah blah...
Gave me the
Netsh int reset IP command told me to reboot, change my filters around I did so and he told me that would be the problem solved, it wasnt... After telling him so he sighed and cut me off.
So now I've had this problem a week without any change, my dad totally re-wired every phone line in the house, and nothing changed.
So this is my last port of call, I have no idea what I'm facing here, why they wont provide adequate help.
My parents are totally computer illiterate they have no idea whats wrong, I'm stumped and utterly bored, sick, tired of Orange.
Is anyone else experiencing this problem? If so how did you fix it?
Thanks if you've managed to read this long tedious post, and hopefully provide a solution/compromise.
If you read my post one down you'll see what's yet to come. This is the exact problem I had, it took them nearly 2 months to fix it and in the end it wasn't fixed as such, just the problem went away. Good luck sorting this out and I'm sure some of the people who came to my aid will come to yours.
Ahh yes, I've just read it, unfortunatley for me switching my ISP isn't going to be easy, I'd first have to convince my parents that it would be for the best, spend countless time on the phone demanding my LLU MAC code, which could take god knows how long, a friend of mine didn't get his MAC code for about a month even when he threatned to report them to Ofcom.
I was actually offered my MAC Code when I had the problem you had about 4 or 5 months ago, I didn't accept, oh how foolish I was. You might get lucky and get your MAC Code straight away you never know. But as I said this really isn't my field of expertise. You could let your parents read this website, the fact the banner includes "Orange Broadband: Voted WORST ISP by BBC Watchdog" should be convincing
I unplugged/unclipped all phone lines etc.. reconnected them and nothing had changed. Changed the filters round no change.
I picked up the phone and hung up, hurrah! A dial tone, I connected to find a 160kb/s connection speed, I'm on 8mb unlimited, so the speed loss is pretty huge, within 2 minutes I'd gotten disconected again, I picked up the phone put it down, got a dial tone connected... 860kb/s.
After doing this multiple times the connection speed changing frequently, I basicly given up and came to the conclusion that it was a problem with my phone line.
Generally that problem comes from one of two places. Either the cables/filter setup or a real line fault.
When BT check they usually just look for phone faults and not specific broadband problems, after all there's no problems with your phones so it ought to come back as ok.
Try this first.
Connect the modem to a filter and into your BT master socket and see if you get the 2 green lights solid constantly or if it's intermittant. While doing this disconnect everything else from the line, if you get the same problem swap the filter around so you check them one at a time as if one's faulty you don't want it anywhere in the loop when you're testing it.
After that, if possible call Orange while it's setup like that they'll probably check a few things and if it's still the same then put through a line test. Hopefully that'll pickup a real fault if it comes to that so BTOR can sort it out.
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