I've been synched at about 5500 kbps for a few weeks now since I rebooted my router. Today, by chance I happened to look at my router settings and notice that this morning I must have had a forced disconnect on my line, but my speed has been reduced to about 4736
The only thing I started doing yesterday was watching some NASA feeds of the shuttle - no more than 20 mins, which does use up a bit of bandwidth, but not mega loads.
Do Orange use an increase in bandwith like this as a signal to start decreasing your line speed?
My line used to sync at 6000 and now is always 3768 no matter how many times I reboot the router. Any ideas? convinced I've been throttled.
Is there any email I can use to complain the them b*stards, don't fancy ringing the expensive numbers to be told to mess around with the live ox which I don't even use.
I looked at the problem and realised it was down to me installing Kapersky antivirus. With the web and traffic scanning it does it crippled my machine (albeit an old one, which I am in the process of replacing). Once I reduced that level of scanning down, I get better speeds
My line used to sync at 6000 and now is always 3768 no matter how many times I reboot the router. Any ideas? convinced I've been throttled.
As far as I know 3768 isn't one of the standard sync rates but I can't be certain on that. What does your upstream rate show along with downstream noise margin and attenuation?
Statistics Downstream Upstream
Line Rate 3776 Kbps 448 Kbps
Noise Margin 14.3 dB 20.0 dB
Line Attenuation 54.0 dB 28.5 dB
Output Power 18.6 dBm 12.1 dBm
I used to regularly synch at just above 6000 for the first two weeks and than bang cant get above 3776
Still not a standard sync rate, it's slap bang between 3.5 and 4 meg.
From that stats you're on ADSL Max, there is no limit to sync speed on there at all, unless they did so from a fault but I've never actually seen that happen yet. Does look like something's gone wrong though as the margin at 14.3dB is well over the normal target of 6. Usually that means the system detected some form of instability and reduced the margin to combat it. I'd say wait at least 3 days and see if it returns to normal or what the sync does in general.
The synch went down after I was messing around with the router and rebooting it. I have since reset it to factory settings but still cant sych over 3776
That was 2 weeks ago now and it has not gone up. Will Orange help if I phone them? Im reluctant to phone after hearing the horror roundabout fob off stories on here
Been on the phone to Orange and they said the connection was reduced as the system detected an instability (It was me disconnecting it damnit) and capped the speed a 2.7
They said the original speed before that was 3.5 and they cant explain to me how and why I used to sych up between 5000 - 6000 and download at 500 kb/s
They will run some line tests and said there are some faults at the exchange bla bla and plain refused to increase the speed back to the 3.5 it was before so how I was getting 5 then?
Bloody angry
48 hrs some bull line test which will not change a thing.
If the speed aint up in 1 week I'm canceling, will even pay the fee dont give a crap this speed is unacceptable.
Been on the phone to Orange and they said the connection was reduced as the system detected an instability (It was me disconnecting it damnit) and capped the speed a 2.7
That'll be the automated system doing it as you're on ADSL Max, if it believes it's stable it will increase the speed back up.
Quote:
They said the original speed before that was 3.5 and they cant explain to me how and why I used to sych up between 5000 - 6000 and download at 500 kb/s
That speed they mentioned is probably the MSR, it's the maximum stable rate, it's not any sort of limit or cap just a level at which below it can be classed as a fault.
Quote:
They will run some line tests and said there are some faults at the exchange bla bla and plain refused to increase the speed back to the 3.5 it was before so how I was getting 5 then?
They have little control over increasing the speed like all ISP's who use ADSL Max, especially when it's the sync that's changing. This is the established connection speed between your modem/router and the BT exchange equipment and changes in that speed are the result of the line conditions, perceived errors, disconnectsion, signal variances, etc. It's designed to drop the speed rather than just continue on probably with disconnections or not working at all for long periods.
Quote:
48 hrs some bull line test which will not change a thing.
If the speed aint up in 1 week I'm canceling, will even pay the fee dont give a crap this speed is unacceptable.
Sounds like that they're going through things perfectly normally so far. Your speed dropped, below what I believe your MSR is so a speed fault was logged.
Ideally providing the margin stays at a good level, there's few or no disconnections then the system will automatically increase the speed in a couple of days.
Elhana the speed has been the same for over 2 weeks now and I have not shutdown the router other than today to check if it goes up and there have been no increases... I left it so long before phoning as I expected it to go up over time but it has not
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