I've just got off the phone from the call centre in India where I was told that my latest line test was closed because the engineers couldn't get in touch with me!! And guess what.....he needed to order another line test, which will be the fourth one!!!
My intermittent broadband disconnections started about 3 weeks ago when I was 'upgraded' to 6MB and moved to LLU and I have been fobbed off by the no-hope desk ever since.
The only person who seemed to understand and who I actually believed was someone I spoke to in the Newcastle call centre on Monday, only trouble is whenever I have called since I've gotten the Indian call centre. Does anyone know how I can get through to the Newcastle call centre?
They're just fobbing you off Louise.
It's Orange's usual excuse - the line fault.
I had the same excuses last August when my connection went down for 2 weeks.
As soon as I moved to a different ISP the connection was fine and has never dropped since.
There are hundreds of other posts on this site too where people move to a real ISP and have no trouble with their line.
There isn't a fault on your line.
My advice is to get your MAC code and leaving this lying, robbing, excuse for an ISP as soon as possible.
I suppose I'm beginning to realise that's my only option but my guess is that Orange will make that as difficult as possible too!! I still have 5 months to go on my 12 month contract.
How did you manage to escape their clutches and how long did it take?
I was out of contract so just cancelled.
As they are not providing you with a service then they have broken their contract with you.
I recommend contacting the ISPA and getting your MAC code off Orange so that you can leave.
Under new rules they cannot refuse you one even if you are under contract.
You'll prob get an email saying there were problems collecting your monies and will you call them. When they look at your account they see you're no longer a customer and feel embarrassed. If you've have a genuine sh*te service, then you can use this as evidence if they try to take you to court
Be aware I've not tried this, but this is what others have said here
The call centre is in Middlesbrough not Newcastle, big mistake that, we're nothing like Geordies. We have Three call centres, two in the UK (Rotherham, Middlesbrough) and one in India, roughly half of all calls goto India with the rest being split between Boro and Rotherham, The UK call centres also close at 11pm, so don't phone after then. Basically it's pot luck which centre you get through to. We recently hired alot of poople in Middlesbrough, so many infact that there's now very little to do, I went for Three hours today without taking a single call, only taking 6 in a nine hour shift.
Thanks for the information, its useful to know about the call centres. I had made the assumption about the call centre being in Newcastle from the accents of the staff I'd spoken to, obviously I was a bit out there!!
Everything I've read on this site has only helped to confirm my initial thoughts that trying to get problems sorted out is hopeless. My only option now is to cancel.
Thanks for the advice from those who responded about cancellation strategies, I'll give it another week then start sorting it out. I know its not going to be easy but I've been left with no alternative.
Thanks for the information, its useful to know about the call centres. I had made the assumption about the call centre being in Newcastle from the accents of the staff I'd spoken to, obviously I was a bit out there!!
I have just started in the Newcastle site. The only thing they have to do wth the Broadband is the sales side. The rest is to do with the mobile phone side of the business.
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Orange Tech support do not know what they are doing...My advice get out while you can.
I cant beleive the number of times ive both read and written the same problems.... Orange are crap .... DRBESTY please note ... if the call centre was in Newcastle not Middlesborough im sure they wouldnt need half the staff lol... Crap through and through... full of promises but unfortunately no action... but thats Orange for you isnt it.
The line test scenario i went through 3 times, they even admitted the first one wasnt even done!!
They deserve NO business with their heavy handed "big Brother" attitude
Their service stinks (perhaps someone in their call centres know what the word SERVICE means? )...im really looking forward to seeing them in court as they refused me a MAC twice....strange but they have no recollection of my requests haha well if they listen to the recorded conversations they will soon remember !...selective memory i think its called. How can ANYONE be expected to pay for something that does NOT work and especially when the idiots at Orange have not got a clue how to deal with these problems or have any intention of solving them?
I rest my case
Good Luck to all who are stuck with this company... you all have my comiserations!
strange but they have no recollection of my requests haha well if they listen to the recorded conversations they will soon remember
Can I suggest that everyone who phones Orange uses the opening line that I always use when calling any call centre, finance house etc etc :-
"Good morning, this is NAME. Is this telephone call being recorded ?"
If the answer is no then, politely end the call and submit in writing or request that the call is recorded. But I have never received a negative answer and when I tested whether the company (not Orange) had recorded the call they quoted the statement that I had made perfectly.
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And guess what.....he needed to order another line test, which will be the fourth one!!! 
