I SIGNED UP TO 8MG WIRELESS AND TALK IN MARCH, I HAVE BEEN ONLINE FOR APPROXIMATELY TWO WEEKS IN THAT TIME. I AM HAVING BASICALLY THE SAME PROBLEMS THAT EVERYONE ELSE ON HERE DESCRIBES. AFTER ABOUT TWO MONTHS WITH NO CONNECTION THEY HAVE SENT ME A SPEED TOUCH MODEM WHICH ALLOWS SOME CONNECTION ALBEIT INTERMITTENT, BUT NOTHING LIKE THE 8 MEG PROMISED!!!! BUT TO TOP IT OFF IF I WANT TO CANCEL THEY WILL CHARGE ME THE REMAINING MONTHLY FEES!!!
NON EXISTENT CALL BACKS, LINE TESTS, INDIAN CALL CENTRES,SARCASTIC CUSTOMER SUPPORT, AND PAYING FOR THE PRIVILEGE-17.99 FORWIRELESS AND TALK 50 PENCE A MINUTE FOR TECH SUPPORT.
NON EXISTENT CALL BACKS, LINE TESTS, INDIAN CALL CENTRES,SARCASTIC CUSTOMER SUPPORT, AND PAYING FOR THE PRIVILEGE-17.99 FORWIRELESS AND TALK 50 PENCE A MINUTE FOR TECH SUPPORT.
NON EXISTENT CALL BACKS, LINE TESTS ,SARCASTIC CUSTOMER SUPPORT, AND PAYING FOR THE PRIVILEGE-17.99 FORWIRELESS AND TALK 50 PENCE A MINUTE FOR TECH SUPPORT.
I DO NOT WANT TO OFFEND ANYONE,SO I APOLOGISE IF I HAVE. BUT WANADOO'S LEVEL OF INCOMPETENCE IS FRUSTRATING ENOUGH WITHOUT HAVING TO EXPLAIN EVERYTHING TWICE AND HAVING TO GET EVERTHING THEY SAY REPEATED TWICE. I AM SURE THERE ARE ALOT OF PEOPLE ON HERE WHO WOULD SHARE MY FRUSTRATION.
actually no, I have had nothing but fantastic service from Wanadoo/orange. The curstomer service is always helpfull. I have never had any connection problems(Porbaby because I am still on IPstream)
Why should you I and all the other customers pay for an incompetent service?
Don't apologise for someone else's incompetence, it is they who should be apologising.
Don't worry about offending anyone the solution to our problems are totally in their hands, if putting a few backs up get results so be it.
It is up to the company to get their act together and thereby giving both customer and employee a better time.
We did not ask to have problems, only to have a decent, honest, competent service when problems arise!
One thing we all accept is that things go wrong, all we ask is for the solution to be addressed reasonably quickly and competently, with honest answers and not 2, 3 & 4+ months of incomprehensible aggravation.
Replying to:
"I DO NOT WANT TO OFFEND ANYONE,SO I APOLOGISE IF I HAVE. BUT WANADOO'S LEVEL OF INCOMPETENCE IS FRUSTRATING ENOUGH WITHOUT HAVING TO EXPLAIN EVERYTHING TWICE AND HAVING TO GET EVERTHING THEY SAY REPEATED TWICE. I AM SURE THERE ARE ALOT OF PEOPLE ON HERE WHO WOULD SHARE MY FRUSTRATION."
Hi Cherrion
It's nice to see someone having good service, I only wish!
I think you have hit the nail on the head when you say you still have good performance on IPstream
Is your exchange due for LLU?
Though I am willing to complain about bad service (in all walks of life) I also go out of my way to to convey my thanks when having had good service.
My only wish is to come on here to say in ,large caps, thanks Wanadoo/Orange adviser you gave great service, not yet though!
Replying to:
"actually no, I have had nothing but fantastic service from Wanadoo/orange. The curstomer service is always helpfull. I have never had any connection problems(Porbaby because I am still on IPstream)"
WELL SAID Mr 1 STEP BACKWARDS!
I have got a connection now- by way of a speed touch modem,it is considerably slower than the advertised 8mg and is obviously not wireless nor can i make any phone calls via the live box. WIRELESS AND TALK!!!Wrong on both counts-not wireless and not talking! I have had enough of speaking to tech support I will let the ISPA sort it out.........hopefully.
I PERSONALLY BELIEVE WANADOO HAS, AND IS CONTINUING TO MISLEAD CUSTOMERS NEW AND OLD. THEY HAVE BEEN AWARE OF PROBLEMS WITH
8 MG FOR A LONG TIME, BUT INSTEAD OF SORTING THESE PROBLEMS OUT, THEY ARE STILL TAKING ON NEW CUSTOMERS. WHEN YOU COUPLE BAD SERVICE WITH BAD PRODUCTS IT DOESN'T HELP, IN FACT IT MAKES IT ONE HUNDRED TIMES WORSE!!!
Orange have millions of customers, and have unbundled exchanges in places like London, Manchester, Leeds etc... Massive cities. I live in Leeds, and I have a 6.5MB connection, and I have no problem with it.
Just because you, and the other two hundred people on this forum are having connection difficulties, doesn't mean that everyone is. I'd love to see how many LLU customers phone in per day.
Also, pressing your caps lock button may make your posts a little less stressful to read.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
skiba wrote:
Orange have millions of customers... Just because you, and the other two hundred people on this forum are having connection difficulties, doesn't mean that everyone is
In the UK, they have around 2 million broadband (internet) customers.
And no matter how many people are having problems, Orange (Wanadoo) have no right to treat them with the contempt that they do.
No matter who you are and how many customers you have, if a customer is paying for a service, then that service should be supplied, or, in the case where there are difficulties in supplying that service, be treated with respect and kept up to date with resolving the problem.
No matter which service a customer has signed up for, for example if they are paying the premium rate to speak to technical support, they should not have to keep spending money to chase a company who is at fault and who is failing to resolve issues in an appropriate tine period.
Even if it is a BT issue, as Orange (Wanadoo) are charging the customer, then it is Orange's fault. The customer is not paying BT. The customer pays Orange to pay BT.
And... There are over 400 registered users on this forum (not all having OrangeProblems, I agree, but the majority seem to be - well over 200!)
THIS IS A FORUM FOR SOUNDING OFF, IT ISN'T A COMPETITION TO SEE WHO HAS THE BEST SERVICE FROM WANADONT. I WOULD MAKE A BET THAT THEIR ARE ALOT MORE PEOPLE ON THIS SITE THAT HAVE RECEIVED POOR SERVICE THAN THOSE WHO HAVE RECEIVED A SATISFACTORY ONE.
:!
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