Haha the days of Orange broadband are finally coming to a end
I have made the switch to Bethere and tommorow night I will have a 24mb connection ready and running for £18 a month
I cannot stress enough how s**t Orange really are they infact they should change there slogan
" the futures s**t* the futures slow"
Poor customer service preminum call rates and the customer service guys have the communication skills of a drunken fool. Not to mention there technical ability some of there responses to questions is totally ridiculous.
One questions how these dim wits are employed in the first place
On to the Broadband service if your after a s**t , slow service with the reliability of a postman with altzeimer's then please feel free to sign up to this s**t service that is Orange.
I agree with you. My mum rang them on Monday while I was at work. Some guy said it wasn't there fault and that i would be up by 7 that evening. She rang back yeaterday and someone said it was there fault and that it should be up today. Let's see when I get in.
Knowing Orange though, won't hold my breath. Watchdog should get onto this company and kick their a**.
The technical support people must think we're stupid. I work in IT for goodness sake. They can't fob me off.
What happened to call centres where people know what they're are doing and English (please don't take offence) but we have too many foreigners working in these centres and they don't have a clue what they're saying or we can't tell what they're saying. My mum is partially deaf and she can't tell what they say. That is a big problem on it's own because it shows poor techincal and customer support. Trading standards should take action!!!
Orange accept a large turnover of customers at end of contract and
replace them with new victims hooked by various offers and promises.
Once hooked the victims are then held to their contract and provided
with a poor service that forces them into using the premium rate 'help'
lines.
Orange provide very poor customer support. It would seem to me
that the object of the exercise is to get their customers to keep
calling back again and again. Therefore the worse the support the better
the income.
The Orange fault reporting procedure appears to be designed to endlessly
loop the customer back to the starting point thus maximizing calls to
'customer support'. This would also ensure that if the customer then
goes on to cancel their account then the balance of the contract can be
collected through the small claims court due failure by the customer to
follow agreed procedures.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
