Hello. I'm having some difficulty getting any kind of coherent response from Orange following my decision to leave their broadband service.
First, they say that my contract with them is terminated from June 1st, but I find I can still get an Orange broadband connection, hence I can post this.
Second, they say that because I gave notice that I wished to cancel my contract, they were not able to generate a MAC code subsequent to that notification. (Which probably makes no difference as the ISP I want to go to doesn't accept an LLU migration).
Third, they say they can't remove the tag on the line for "up to" ten working days. Now they say it will be ten working days minimum. Nor do they give BT Wholesale prior notice of a "Cease Pending" in case, and I quote, "the customer changes his mind". Fat chance. This means a minimum of two weeks downtime, even if they don't disconnect the semi-functioning service I've endured for the last month and a half: the usual story of being able to access only about half a dozen sites, Google being one of them.
Does this ring any bells with anybody, and is there anything I can do to get them to get their act together, or is the ex-customer so far down their list of priorities that he ceases to exist?
Hello. I'm having some difficulty getting any kind of coherent response from Orange following my decision to leave their broadband service.
First, they say that my contract with them is terminated from June 1st, but I find I can still get an Orange broadband connection, hence I can post this.
Second, they say that because I gave notice that I wished to cancel my contract, they were not able to generate a MAC code subsequent to that notification. (Which probably makes no difference as the ISP I want to go to doesn't accept an LLU migration).
Third, they say they can't remove the tag on the line for "up to" ten working days. Now they say it will be ten working days minimum. Nor do they give BT Wholesale prior notice of a "Cease Pending" in case, and I quote, "the customer changes his mind". Fat chance. This means a minimum of two weeks downtime, even if they don't disconnect the semi-functioning service I've endured for the last month and a half: the usual story of being able to access only about half a dozen sites, Google being one of them.
Does this ring any bells with anybody, and is there anything I can do to get them to get their act together, or is the ex-customer so far down their list of priorities that he ceases to exist?
Cheers
I found that by going over to cable (Virgin Media) I didn't need a MAC code as MAC is a BT requirement. I "sacked" BT as well and have phone and Broadband with VM! Cable was installed on Thursday and things are still going well! The weird thing is that, by using an Ethernet moden rather than a Speedtouch one, the Broadband is already connected as soon as the computer is on - I discovered this accidentally when I found I couldn't connect the Broadband the normal way - I discovered it was already on!
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