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Once are you reg. with WANADOO please forget the word CUSTOMER SERVICE. if there's another words to explain how BAD their CUSTOMER SERVICE is,i think will come very handy. once you call thier customer support dep. it takes them forever to answer your call and when someone finally answers the call you will be put on hold forever again or they will start passing from one person to the other,and they all sound like they all don't what they are talking about,they will now end up transfering you on to the reg. dept. which is just basicly for reg. dept, which has no access to the customers imformation and when you get to the reg dept they will tell you to ring the CUSTOMER SERVICE dept again which i don't blame them for.by time all these happens you get very angry with the reg dept because thats the only number which you will get easily and which is an 0800 number. my BT phone bill when up with about £90 because i was calling wanadoo CUSTOMER SERVICE number which is a 0870 number and the calls are charged for with national rate. i think the CUSTOMER SERVICE dept of wanadoo will ruin the business if something is not done about this.
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Customer service is terrible. Staff do not care and make promises that they later deny making. I was told that it was Irrelevant whether I had a working broadband connection or not. Took over 3 months to get my connection back up and working, blamed everyone except themselves, all this time I was being charged for having a broadband connection. Cannot adequately express how disgusted I am with them
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Customer service is appaling if you need them. Endless problems in the first six months. Even when I wrote to the Chief Executive they still refused to admit their faults. BT Wholeseale were brilliant. They sent out engineers to my home and to our local telephone exchange. The engineer then lent me his own modem to prove it was Wanadoo equipment at fault. Wanadoo then replaced the modem but it had cost me a small fortune.
After more than a year of their Broadband service I asked for a speed upgrade (0.5 to 2MB). They said that as I'd been a long term Freeserve customer (c10years!!) they would provide this without further charge. Customer services confirmed this but they still deducted a further £20 by direct debit...
I am appalled by their total contempt for their customers. They even laugh out load at their call centres when you describe the problems with their service.
It all looks good BEFORE you sign up and are committed for a year but once they've got you then that's it. I'm even a member of WHICH? Legal Service but it gets so complicated that they advised me just to cut my losses.
I run a small consultancy from home so I've needed to keep my email address. As soon as Google Gmail gets going I'll change my service provider.
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