Well as you can probably figure out, Im on Orange BB
Its the first BB supplier Ive ever had, so was quite optimistic. Upon signing up, I was told I would only ever receicve 1mb, as thats the fastest for the lines in my area. However, once getting the BB up and running, I only ever made 512
But I thought what the hey, I have the internet.
After a few month of trouble free internetting, including using my PC and Xbox through it, it decided to turn itself off. I phoned up and got the usual "try resetting your livebox" etc etc. Long story short, 2 month later and alot of BS and I was connected again, however, the line seemed a fair bit slower.
I grinned and beared it however, however irritating, including extremely poor connections on the xbox to the point its unplayable.
Until, the other day, I began downloading some torrents as I usually do, and then surprise surprise, the net goes down. I phone up and go through the "livebox reset" procedure for the 1753615863 time. No luck - surprise surprise.
I phone back 2 days later as told, and they tell me that they are having a national outage at the minute because of a server issue. Try again in a few days.
So I do, I get told they have downgraded my connection. Apparently this may help as my line might not be able to cope with the blistering pace I was receiving up til then What have they donwgraded it to I asked - 512. Now thats all I was getting before, but the bloke on the other end replied with nothing but grunts snorts and stutters.
So off I trots. Later on that eveing, I have the internet back - A quick speed test and it appears I now have the lightning fast pace of 440kbps. A little browsing later, and I resume my torrents. 10 mins later, no internet connection.
Soooooo
Anyone have any idea what the hells going on??
Can I test my line speed independent of Ornage anywhere??
Is there a National Outage or is that just some fail safe cover up??
Do Orange have some kind of cap or ban all of a sudden on Torrent downloading??
You can check which exchange you are on at OrangeProblems.co.uk - Exchange checker
We would be obliged if you could post back with your speeds (speedtest offers a link with image which you can post, thinkbroadband offers a link to their page) together with your exchange name and code - we'll add it to our database which will feature soon on OrangeProblems.co.uk for all to see just how bad the speeds really are around the UK with Orange!
There does seem to speed issues nationwide - take a look around here - there are two posts under the up to 8Meg section with lots of feedback regarding speeds
exchange of emails for info (line was down again last night, unexpectedly)
The message is no broadband for Three days from tonight
"LLU-related systems will be unavailable from 8pm on Monday 21 May through to 1pm on Wednesday 23 May."
From: Broadband Response <broadband.response@uk.orange.com>
Reply-To: Broadband Response <broadband.response@uk.orange.com>
Date: Sat, 19 May 2007 15:00:41 +0100
Subject: Re: Outages this weekend; Monday too (KMM11102677V54480L0KM)
Dear s,
Thank you for your email.
Due to a large system upgrade, LLU-related systems will be unavailable
from 8pm on Monday 21 May through to 1pm on Wednesday 23 May. There'll
also be other systems affected only on the Wednesday as we complete the
updates.
On Wednesday there'll be a message on the IVR to advise customers who
may be affected by this, to help reduce calls into the contact centres.
I cant say for sure but this should be the end of the problem.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Keir
Broadband Support
REF:WOOBB
[/b]
To: broadband response Orange <broadband.response@uk.orange.com>
Subject: Re: Outages this weekend; Monday too (KMM11102677V54480L0KM)
Keir,
Thank you this is helpful.
What is the story of last week’s outage? Were the earlier outages also due to upgrading i.e. that they were predictable and timed?
If that is so I am more than out(r)aged... The people I phoned many times last week told me it would be ok in an hour or so, then later in ‘24 hours’. None of this information was correct. As are result I wasted hours of my time (I am expensive) not to mention dialup costs.
The reputation of Orange broadband is already very low.
From: Broadband Response <broadband.response@uk.orange.com>
Reply-To: Broadband Response <broadband.response@uk.orange.com>
Date: Sat, 19 May 2007 15:00:41 +0100
Subject: Re: Outages this weekend; Monday too (KMM11102677V54480L0KM)
Dear s,
Thank you for your email.
Due to a large system upgrade, LLU-related systems will be unavailable
from 8pm on Monday 21 May through to 1pm on Wednesday 23 May. There'll
also be other systems affected only on the Wednesday as we complete the
updates.
On Wednesday there'll be a message on the IVR to advise customers who
may be affected by this, to help reduce calls into the contact centres.
I cant say for sure but this should be the end of the problem.
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Keir
Broadband Support
REF:WOOBB
[/b]
sk
ADMIN : Has this planned outage been verified by anyone other than "Keir" (I'm not yet convinced that Orange signatories are actual human beings)
How did you get such a response?? so far Ive only got "24 hours", "48 hours" etc etc. Im still down at the minute, Ive now been told Im having upgrades done on the line/exchange which could result in a faster connection (i read as just as bad). This was supposedly scheduled to finish today, however BT havent contacted Orange to update them whether it has been finished. I cant connect still - so I figure it hasnt, or isnt being done at all. "Try again tommorrow" Im told.
If its not done tomorrow Im going to ring BT to see if any works actually being carried out or if this is a lie by Orange. Which I unfortunately believe it is. Im not sure on where the exchange is, or Id drive over to see if theres any BT vans around.
Thanks for the help so far guys, Im deffo gonna stick around
Right, spoke to Orange last night as this still isnt resolved. Spoke to someone in India who elevated the probelm to the highest level, whatver that means. He said they will go investigate the exchange (which is what they told me they was doing last week). I asked to speak to a supervisor, and I was told "theyre is no point. he will tell you the same so i wont do it". I argued and got put through. The "supervisor" was of the least use of anyone I have ever spoke to at Orange, or in general for that matter. He even hung up on me.
Sooooo.... i called again, spoke to some chap in the UK who got everything sorted for me. Should be on in 5 days.....
I then phoned customer services for a rant about the indian supervisor. I was passed to her supervisor who was reasonably helpful. Ive been refunded my previous downtime, will be refunded this downtime and have aslo been given 3months free. Also free dial up. Ive requested a call log also, for the price of £10 I think this will be helpful for when I write leters of complaint to Orange head office and Ofcom.
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I think this will be helpful for when I write leters of complaint to 
