i received this email from Orange today:
"We're having trouble taking payment for your broadband account using the details you provided and have taken a £5 late payment fee from your account. It's probably something simple like your credit card's expired or bank account details aren't quite right."
err.. hello? i've cancelled my account. shut it down. got the MAC code. now with Fast.
can they actually just take £5 , even if i have cancelled my direct debit?
Did the same to me when I migrated. Just the same old efficient Orange that we all know and love I'd cancelled my DD and the £5 wasn't taken. Nothing to worry about, they just can't get their act together, takes an age for them to do anything..
I always worry about electronic DD's as I never phyiscally signed my DD form in the first place, although with the DD guarantee they won't have a leg to stand on
I got that email too!!! I had cancelled my direct debit, had my line cleared by the jokers and am now with Fast. Later on that day I got a call from Orange who when they opened my account said "Oh sorry, you are no longer a customer and should not have received this call" - dunno what the call was about - maybe it was to ask about the payment (I still owe them £50!!! They can sod off for all the stress and worry they caused me.
I got the e-mail as well (which I ignored), because I cancelled my direct debit and then had a phone call from Orange last night (no, it wasn't the Far East calling !!) as to why I had cancelled my DD. It seems that Orange hadn't realised my line was now taken over by Waitrose, two weeks earlier and she had the cheek to blame Waitrose for not letting them know !! I certainly laid into the poor woman for the disgraceful Company she worked for, constant evening disconnections for the last six months, since their LLU upgrade, slow speeds, poor e-mail service etc and that my problems disappeared overnight when I joined Waitrose !! Good riddance Orange !!
I certainly laid into the poor woman for the disgraceful Company she worked for, constant evening disconnections for the last six months, since their LLU upgrade, slow speeds, poor e-mail service etc and that my problems disappeared overnight when I joined Waitrose !! Good riddance Orange !!
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
tinternet
You seem to have a problem with genuine customer complaints and difficulties on this site in both your posts, posts on this site are from present and ex customers who are or have had difficulties with this dire company which is rapidly spreading around the industry, so what is your problem about an Orange customer paying good money for a broadband connection and not getting one?
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I'd cancelled my DD and the £5 wasn't taken. Nothing to worry about, they just can't get their act together, takes an age for them to do anything..
